Contact Lark Customer Service

Why should I report an Issue with Lark?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Lark to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. No way to tell it info that it doesn't ask for Apparently I'm supposed to have my phone on me at all times for it to be able to track anything and my bedtime record is totally off.I recently started using Lark through my insurance and am loving all the helpful tips and nudges, like reminders to 'move' or try eating more greens, etc.

2. I suppose I can't complain because it's free, but I have been losing weight with the Keto diet and this app does not support that type of eating.

3. It doesn't/can't track Pulse (which is a key datapoint in high BP and weight loss).🤯 3.

4. The food tracking could use more refinement to count calories and then recommend foods to help you achieve more badges.

5. The calorie count is incredibly inaccurate which is quite detrimental to weight loss efforts.

6. It doesn't matter how vague or specific you word things, the app will find something wrong with it that isn't accurate.

7. Additionally, I was hoping for specific workout routines that I could incorporate into my gym visits, but the app doesn't have that type of support.

8. You need to be accurate to T with calories if you're trying to lose weight.

9. I choose to keep some and a subscreen open, and 2 of the weights are viewable, and when i try to select a weight It would not allow me to do so.

10. I also received a scale to document my weight loss and readings go to the app.

11. Pros: I like the automatic weight and activity tracking.

1. Fix Lark Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Lark: Restarting the app will resolve most errors.
2. Update the Lark App. Here is how:
   1. On Android goto PlayStore » Search for "Lark" » Open Lark » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Lark » click "UPDATE".
3. Clear Lark app cache: Clearing cached data will force your app to retrieve the latest data directly from Lark servers.
   1. On Android, goto Settings » Apps » Select "Lark" » click Storage » click "Clear Cache".
4. Check Lark app permissions. If any of these permissions required to use your device's features are disenabled, Lark might not work.
5. Uninstall and reinstall Lark. If nothing else has worked, completely uninstall Lark then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Lark not working

2. Fix Lark Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Lark be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Lark not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Lark may not be able to connect to the Internet when running in the background.