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Why should I report an Issue with Kinetic Fit?
- AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
- Pulling issues faced by users like you is a good way to draw attention of Kinetic.Fit to your problem using the strength of crowds.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
Kinetic Fit Customer Insights
1. Where it lacks is in it's ability to quickly connect to the trainer - I usually have to launch the app 3 times before it can pick up the sensor (fresh batteries, pedaling to wake up, etc.). Additionally, it crashes if you attempt to do more than 1 workout before restarting the app.
2. I can't begin to count the amount of times a workout has been ruined, restarted my phone/app or felt disappointed with my Kinetic trainer.
3. It's my go-to right now, but I expect better.This app is required to realize the benefits of the Kinetic trainer, so it is essentially part of the whole product.
4. It becomes hard but doable, so I downshift and it behaves like a reasonable break resistance trainer.
5. Considering the amount of trouble I've gone through, I can't recommend itHow bad this app is should give you pause before buying a Kinetic trainer.
6. biggest gripe: why in the world is location permission necessary for a STATIONARY trainer app? Not only that, but when location is off, the app simply won't connect to the trainer, and won't give you any prompts as to why.
7. Now this winter, I get back on the trainer for the first time and I still have disappearing menus.
8. This is a resistance trainer that cannot be adjusted.
9. The r1 seems to be a great trainer so far using Zwift.
10. I have a Kinetic Trainer, so this app seemed like the obvious choice to download.
11. I shifted into my hardest gears to get any kind of workout (and the unit spins so fast it makes noise that my wife complains about).
Steps to Troubleshoot & Fix Kinetic Fit Issues
1. Fix Kinetic Fit Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart Kinetic Fit: Restarting the app will resolve most errors.
- Update the Kinetic Fit App. Here is how:
- On Android goto PlayStore » Search for "Kinetic Fit" » Open Kinetic Fit » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for Kinetic Fit » click "UPDATE".
- Clear Kinetic Fit app cache: Clearing cached data will force your app to retrieve the latest data directly from Kinetic Fit servers.
- On Android, goto Settings » Apps » Select "Kinetic Fit" » click Storage » click "Clear Cache".
- Check Kinetic Fit app permissions. If any of these permissions required to use your device's features are disenabled, Kinetic Fit might not work.
- Uninstall and reinstall Kinetic Fit. If nothing else has worked, completely uninstall Kinetic Fit then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing Kinetic Fit not working
2. Fix Kinetic Fit Server issues & Internet Connection
- Check network connection: An unstable Internet will make Kinetic Fit be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to Kinetic Fit not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, Kinetic Fit may not be able to connect to the Internet when running in the background.
Reported Issues
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Now I see that you take my money twice !!! In 28.05.2022 and 27.06.2022, I font want app, I did not order any app!!! Give my money back!!!
— by Agata 2 years ago -
I NEVER authorized my card/account to be charged for $89.97. I WANT A REFUND!!!!! I font want your app!!! You stole my money
— by Agata 2 years ago -
Hello, on 23 June, I noted a charge on my card for 89.87 USD for a purchase on your website. However, I did not make this transaction and suspect it might be fraudulent. Could I request a cancelation and refund? Please let me know what other details you might require.
— by Isaiah Tan 2 years ago -
I NEVER authorized my card/account to be charged for $89.97. I WANT A REFUND!
— by Tara Kline 2 years ago -
Cancel this subscription. I never sign up for this. I want a refund of $89.87 cent. Please refund my money today. Thankyou
— by Veronica Robimson 2 years ago -
Cancel my membership today
— by Lori Kearsing 2 years ago -
Cancel my membership I didn't not notes this I want my money back in account today
— by Lori Kearsing 2 years ago -
Didn't sigh up
— by Toni 2 years ago -
I have sent two emails to you and have yet to get an answer. I would like a phone number so I can talk with someone about this product. You were very quick to take my money but I cannot get the product to work properly.
— by Richard Glade 2 years ago -
For the 5th or 6th time plz return my monies taken out of my account. It was not authorized. I do not now nor have I ever had a subscription to this company.
— by Jean M Palmer 2 years ago -
Has anyone ever received a refund
— by Jean M Palmer 2 years ago -
I received a statement from a card that is rarely used only to find 5 months of charges from Kineticfit for $89.87. I have never subscribed for this & have NEVER authorized any funds to be removed from my card. I want my money refunded to me & whatever account you have in my name or with my info deleted immediately.
— by Tonya Borseth 2 years ago -
I have no idea who you are and why the hell I got charged for something I have never heard of. Please refund that money BACK to my card immediately!
— by Aisha Husain 2 years ago -
I have no idea what this is only know you charged my card please refund
— by Jimmy R Martin 2 years ago -
I don’t have this didn’t order this I would like my money of $89.87 refunded and canceled Plz and thank you
— by Mindy Value 2 years ago -
I have never signed up for anything and i keep complaining every month and you keep taking money from me..i want a refund. I want all months refunded
— by Elizabeth Rego 2 years ago -
I was charged $117.81 - Kinetic Fit 888-719-1132. I did not make this purchase.
— by joanne svendsen 2 years ago -
I have a charge with you and don't have any purchases with you I don't even know what you are!!!
— by David André Mercier 2 years ago -
Please I did not do this I am single and disabled I can't even use this I need my money for rent I need this canceled right away and the 89.97 refunded please quickly haven't used this
— by Lori Joseph 2 years ago -
I want to cancel everything I want my money back
— by Kenneth E Galloway 2 years ago -
I want my money put back in my account right now. I do NOT subscribe to any of this stuff and I have bills coming out. Put my bill money back in today. I'm really serious I don't take money from people that isn't mine.
— by Joyce Davis 2 years ago -
Please cancel my subscription, I did not sign up for it nor do I have any equipment from your company. Thank you.
— by Sharlinda Wilmington 3 years ago -
I was charged $89.87 from my account by your company, not sure how that happened? I don’t have any of your equipment, I would appreciate a reimbursement of my funds. Thank you.
— by Sharlinda Wilmington 3 years ago -
I received a text to my phone that I was charged 89$ for a subscription at my bank that I never heard of or ordered. I expect to hear back from my bank that this has been refunded to my account plus the 36.$ overdraft. The matter will be referred to the Better Business Bureau if I have no response. I have no need for this service and never applied purposely. Phone 814-243-7339
— by Barbara Boslet 3 years ago -
Was charged an annual fee subscription for 89.87 dollars that I did not sign up for. Was not informed of this subscription and it charging me 89.87. I want a refund on this and cancel subscription asap. I don't even have this app to begin with so I don't understand why this got charged in the first place
— by Star Juarez 3 years ago -
paid the quarterly subscription but only getting core status fix or refund my payment
— by robert stanley 3 years ago -
not receiving the additional workouts on the app
— by robert stanley 3 years ago -
I don't have any idea what kinetic fit even is I never ordered it have been on an app to order it or use it or even know what it is my bank sent me an alert same as I'm getting charged up some 90 bucks or something I don't even know what it is so please cancel and refund because it's not anything I ever received as four or used
— by glenn harler 3 years ago -
Why was I charged 89.99 and how can I get my money back and cancel whatever this is
— by Derek Brown 3 years ago -
There was a charge of 89.87 debited from my account that i did not authorize. I do not even know why , because i don't have any kinect fit app or phone. I am on a fixed income with a child to raise.... This is causing other charges i cannot afford....Plus i am trying to finance a home and work with a credit repair center that is free. I need an immediate refund please.
— by Holly M Mosley 3 years ago -
Please, I want to cancel the monthly subscription cancellation because I don't need it. The web site ( https://www.kinetic.fit) doesn't allow to cancel the service
— by ABRAHAM CANTALAPIEDRA 3 years ago -
I did not order anything from this site..i do not want the product. Please cancel and refund my money..i did not ask you to charge me for this..i do not want the product. I WANT A REFUND FOR THE PAYMENT YOU JUST TOOK FROM ME.
— by Elizabeth Rego 3 years ago -
I have a pending debit on my checking account with kinetic fit on the description
POS Payment KINETICFIT888-719-113 888-7191132 AZ for $89.87. I also have a charge for last month I have no account with you, have done no business with you, and want my money back immediately.— by Derrick Bartholomew 3 years ago -
Please, cancel my subscription and refund the billing of $89.87 to my PayPal account.
Thank you, Julianna Mason
818-326-0284— by Julianna Mason 3 years ago -
Please cancel subscription I didnt use this and dont have any idea how I got it.Im a senior and I cant afford this.Thank you
— by Sharon Kadlec 3 years ago -
I've never even subscribed for this app and you are billing my account $89.87. I don't know why or care why but I want my money refunded and whatever subscription I supposedly have with you canceled immediately.
— by Derek Costa 3 years ago -
I have a pending debit on my checking account with kinetic fit on the description for $89.87. I have no account with you, have done no business with you, and want my money back immediately.
— by Derek Costa 3 years ago -
I was charged 89.87 and I don’t have a subscription with you guys or even know what this is for. Please contact me back! I need my money back
— by Karrie Torres 3 years ago -
Hello. I don’t know what’s going on but someone has used my card information and you guys have charged me $89.87 on cash app. My cash app name is $ALJABS. I would like a refund. Also I would like if you guys can take me off whatever it is that’s charging me. Thanks and hopefully we can get this resolved ASAP.
— by James Blalock 3 years ago -
I don’t have a account and money has been withdrawn from my account i didn’t apply for this neither did I subscribe $89 for something I know nothing about please help
— by Lawanda Brand 3 years ago -
I an not sure how u got my information but u have been trying to talk$89 and some change of my card. If u don't stop I will have to get lawyers and the police involved so please stop
— by Heather Harrison 3 years ago -
Cancel my subscription you have been trying to get money from my cash app without my approval , you do not have my permission to bill so cancel
— by Tracy Blount 3 years ago -
Please cancel whatever subscription you have on file for me because I have noticed you repeatedly bill my account nd I do NOT even have your app! I don't know how you got my info but please do not EVER BILL ME AGAIN!
— by joanne 3 years ago -
Hi. I have been charged 2 months in a row now for a subscription I cancelled on my apple phone. It’s my sons account which I set up to pay using my details. He has no full access since we cancelled but getting charged.
— by Pauline Robbie 3 years ago
