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Chat with our AI-based Kinetic Fit Support
Why chat with our AI Kinetic Fit Support?
- Our AI is availaibe 24/7, to help you solve any pressing challenges.
- You'll get immediate access to a support assistant specifically trained on support materials of Kinetic Fit.
- Skip support wait times and emailing back and forth. Get help immediately.
What users are saying
1. Where it lacks is in it's ability to quickly connect to the trainer - I usually have to launch the app 3 times before it can pick up the sensor (fresh batteries, pedaling to wake up, etc.). Additionally, it crashes if you attempt to do more than 1 workout before restarting the app.
2. I can't begin to count the amount of times a workout has been ruined, restarted my phone/app or felt disappointed with my Kinetic trainer.
3. It's my go-to right now, but I expect better.This app is required to realize the benefits of the Kinetic trainer, so it is essentially part of the whole product.
4. It becomes hard but doable, so I downshift and it behaves like a reasonable break resistance trainer.
5. Considering the amount of trouble I've gone through, I can't recommend itHow bad this app is should give you pause before buying a Kinetic trainer.
6. biggest gripe: why in the world is location permission necessary for a STATIONARY trainer app? Not only that, but when location is off, the app simply won't connect to the trainer, and won't give you any prompts as to why.
7. Now this winter, I get back on the trainer for the first time and I still have disappearing menus.
8. This is a resistance trainer that cannot be adjusted.
9. The r1 seems to be a great trainer so far using Zwift.
10. I have a Kinetic Trainer, so this app seemed like the obvious choice to download.
11. I shifted into my hardest gears to get any kind of workout (and the unit spins so fast it makes noise that my wife complains about).
Steps to Troubleshoot & Fix Kinetic Fit Issues
1. Fix Kinetic Fit Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart Kinetic Fit: Restarting the app will resolve most errors.
- Update the Kinetic Fit App. Here is how:
- On Android goto PlayStore » Search for "Kinetic Fit" » Open Kinetic Fit » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for Kinetic Fit » click "UPDATE".
- Clear Kinetic Fit app cache: Clearing cached data will force your app to retrieve the latest data directly from Kinetic Fit servers.
- On Android, goto Settings » Apps » Select "Kinetic Fit" » click Storage » click "Clear Cache".
- Check Kinetic Fit app permissions. If any of these permissions required to use your device's features are disenabled, Kinetic Fit might not work.
- Uninstall and reinstall Kinetic Fit. If nothing else has worked, completely uninstall Kinetic Fit then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing Kinetic Fit not working
2. Fix Kinetic Fit Server issues & Internet Connection
- Check network connection: An unstable Internet will make Kinetic Fit be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to Kinetic Fit not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, Kinetic Fit may not be able to connect to the Internet when running in the background.
Reported Issues
Now I see that you take my money twice !!! In 28.05.2022 and 27.06.2022, I font want app, I did not order any app!!! Give my money back!!!
I NEVER authorized my card/account to be charged for $89.97. I WANT A REFUND!!!!! I font want your app!!! You stole my money
Hello, on 23 June, I noted a charge on my card for 89.87 USD for a purchase on your website. However, I did not make this transaction and suspect it might be fraudulent. Could I request a cancelation and refund? Please let me know what other details you might require.
I NEVER authorized my card/account to be charged for $89.97. I WANT A REFUND!
Cancel this subscription. I never sign up for this. I want a refund of $89.87 cent. Please refund my money today. Thankyou
Cancel my membership today
Cancel my membership I didn't not notes this I want my money back in account today
Didn't sigh up
I have sent two emails to you and have yet to get an answer. I would like a phone number so I can talk with someone about this product. You were very quick to take my money but I cannot get the product to work properly.
For the 5th or 6th time plz return my monies taken out of my account. It was not authorized. I do not now nor have I ever had a subscription to this company.
Has anyone ever received a refund
I received a statement from a card that is rarely used only to find 5 months of charges from Kineticfit for $89.87. I have never subscribed for this & have NEVER authorized any funds to be removed from my card. I want my money refunded to me & whatever account you have in my name or with my info deleted immediately.
I have no idea who you are and why the hell I got charged for something I have never heard of. Please refund that money BACK to my card immediately!
I have no idea what this is only know you charged my card please refund
I don’t have this didn’t order this I would like my money of $89.87 refunded and canceled Plz and thank you
I have never signed up for anything and i keep complaining every month and you keep taking money from me..i want a refund. I want all months refunded
I was charged $117.81 - Kinetic Fit 888-719-1132. I did not make this purchase.
I have a charge with you and don't have any purchases with you I don't even know what you are!!!
Please I did not do this I am single and disabled I can't even use this I need my money for rent I need this canceled right away and the 89.97 refunded please quickly haven't used this
I want to cancel everything I want my money back
I want my money put back in my account right now. I do NOT subscribe to any of this stuff and I have bills coming out. Put my bill money back in today. I'm really serious I don't take money from people that isn't mine.
Please cancel my subscription, I did not sign up for it nor do I have any equipment from your company. Thank you.
I was charged $89.87 from my account by your company, not sure how that happened? I don’t have any of your equipment, I would appreciate a reimbursement of my funds. Thank you.
I received a text to my phone that I was charged 89$ for a subscription at my bank that I never heard of or ordered. I expect to hear back from my bank that this has been refunded to my account plus the 36.$ overdraft. The matter will be referred to the Better Business Bureau if I have no response. I have no need for this service and never applied purposely. Phone 814-243-7339
Was charged an annual fee subscription for 89.87 dollars that I did not sign up for. Was not informed of this subscription and it charging me 89.87. I want a refund on this and cancel subscription asap. I don't even have this app to begin with so I don't understand why this got charged in the first place
paid the quarterly subscription but only getting core status fix or refund my payment
not receiving the additional workouts on the app
I don't have any idea what kinetic fit even is I never ordered it have been on an app to order it or use it or even know what it is my bank sent me an alert same as I'm getting charged up some 90 bucks or something I don't even know what it is so please cancel and refund because it's not anything I ever received as four or used
Why was I charged 89.99 and how can I get my money back and cancel whatever this is
There was a charge of 89.87 debited from my account that i did not authorize. I do not even know why , because i don't have any kinect fit app or phone. I am on a fixed income with a child to raise.... This is causing other charges i cannot afford....Plus i am trying to finance a home and work with a credit repair center that is free. I need an immediate refund please.
Please, I want to cancel the monthly subscription cancellation because I don't need it. The web site ( https://www.kinetic.fit) doesn't allow to cancel the service
I did not order anything from this site..i do not want the product. Please cancel and refund my money..i did not ask you to charge me for this..i do not want the product. I WANT A REFUND FOR THE PAYMENT YOU JUST TOOK FROM ME.
I have a pending debit on my checking account with kinetic fit on the description POS Payment KINETICFIT888-719-113 888-7191132 AZ for $89.87. I also have a charge for last month I have no account with you, have done no business with you, and want my money back immediately.
Please, cancel my subscription and refund the billing of $89.87 to my PayPal account. Thank you, Julianna Mason 818-326-0284
Please cancel subscription I didnt use this and dont have any idea how I got it.Im a senior and I cant afford this.Thank you
I've never even subscribed for this app and you are billing my account $89.87. I don't know why or care why but I want my money refunded and whatever subscription I supposedly have with you canceled immediately.
I have a pending debit on my checking account with kinetic fit on the description for $89.87. I have no account with you, have done no business with you, and want my money back immediately.
I was charged 89.87 and I don’t have a subscription with you guys or even know what this is for. Please contact me back! I need my money back
Hello. I don’t know what’s going on but someone has used my card information and you guys have charged me $89.87 on cash app. My cash app name is $ALJABS. I would like a refund. Also I would like if you guys can take me off whatever it is that’s charging me. Thanks and hopefully we can get this resolved ASAP.
I don’t have a account and money has been withdrawn from my account i didn’t apply for this neither did I subscribe $89 for something I know nothing about please help
I an not sure how u got my information but u have been trying to talk$89 and some change of my card. If u don't stop I will have to get lawyers and the police involved so please stop
Cancel my subscription you have been trying to get money from my cash app without my approval , you do not have my permission to bill so cancel
Please cancel whatever subscription you have on file for me because I have noticed you repeatedly bill my account nd I do NOT even have your app! I don't know how you got my info but please do not EVER BILL ME AGAIN!
Hi. I have been charged 2 months in a row now for a subscription I cancelled on my apple phone. It’s my sons account which I set up to pay using my details. He has no full access since we cancelled but getting charged.
