Contact Private Photo Vault Customer Service

Why should I report an Issue with Private Photo Vault - Keepsafe?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Keepsafe to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I think it's fair to charge a subscription for a cloud service, but customizing is not a cloud service, I would prefer to just pay for the app out right.I've been looking for an app to do this! I love the sync feature; I can see ny photos at any time on any device.

2. Advertising doesn't directly state on-device encryption, but I expected it given the ads emphasis on security.Great idea and the paid version is cool but if you want the basic, everytime you open it, it will make you look at the pros of paid and you cant jist back out, you have to go through then select "switch to basic".

3. Photos in the app's data folder are unencrypted - in order for an attacker to use this vector, they would need to have root access (through an Android exploit), but nonetheless, if that access is obtained, photos are directly accessible.

4. The only feature the subscription offers that I want is the ability to customize folders so my photos can be hidden when in the app.

5. You can't rearrange photos in an album unless you put them into the album one at a time in the order you want.

6. Trying to do so usually results in a 'cannot connect to private cloud' error and urges me to make sure I'm connected to the internet even when I'm using a WiFi signal with full bars.

7. I wish there was a separate option for only importing videos like with photos.

8. I even tried to change the name of the photos.The app was wonderful during the free trial, but now that it's ended, performance is almost non-existent.

9. It's a good app for keeping passwords, credit card information, or anything else you want to keep private.

10. Also, there is no clear indicator inside the settings for enabling/disabling the private cloud.The app works well, but there is no sorting feature.

11. Also, I have a passcode on mine and I have opened it up and it went to my photos for a second before going back to the passcode.

1. Fix Private Photo Vault Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Private Photo Vault: Restarting the app will resolve most errors.
2. Update the Private Photo Vault App. Here is how:
   1. On Android goto PlayStore » Search for "Private Photo Vault" » Open Private Photo Vault - Keepsafe » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Private Photo Vault » click "UPDATE".
3. Clear Private Photo Vault - Keepsafe app cache: Clearing cached data will force your app to retrieve the latest data directly from Private Photo Vault servers.
   1. On Android, goto Settings » Apps » Select "Private Photo Vault - Keepsafe" » click Storage » click "Clear Cache".
4. Check Private Photo Vault app permissions. If any of these permissions required to use your device's features are disenabled, Private Photo Vault might not work.
5. Uninstall and reinstall Private Photo Vault. If nothing else has worked, completely uninstall Private Photo Vault then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Private Photo Vault not working

2. Fix Private Photo Vault Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Private Photo Vault be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Private Photo Vault not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Private Photo Vault may not be able to connect to the Internet when running in the background.