Published by Kakao Corporation

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with KakaoTalk Cheez?



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What users are saying

1. I wish it would not go away :(.NOOOOOOOOOOOOOOOOOOOOOOO!!!!!! Why did you get rid of the moving profile and icon decor?! πŸ˜­πŸ˜­πŸ˜­πŸ˜­πŸ˜­πŸ’”πŸ’”πŸ’”πŸ’”πŸ’”πŸ’”πŸ’”πŸ’”πŸ’”πŸ’”πŸ’” That was the whole reason I downloaded this app!!! πŸ˜­πŸ’” It was one of a kind!!!! 😍 Now this is just like other photo apps!!! πŸ˜­πŸ˜­πŸ˜­πŸ˜­πŸ’”πŸ’”πŸ’”πŸ’”πŸ’”πŸ’”πŸ’” I'm seriously sad about this kakao!!!! πŸ˜’πŸ’” Please bring it back!!!! 😒😒😒😒why did you get rid of profilecon stickers? that's the only reason I downloaded and wanted to keep... very disappointingγ… .γ…  ~kind of too much like Snow app now..i luv the stickers πŸ’•πŸ’• but i'm not quite satisfied with the picture quality.

2. can't log in, says that I can't log in then i get email in korean not in preference languages (ie english) it says that I need to fill out something from trying to transition from Google, but I don't want to put my phone # on a black list (don't recommend at all.)The app is pretty good except that it doesn't properly focus on the face.

3. It'd be great if we could edit the facial points so that most of the filters don't look like they're in my eye, or that the lense in the eye doesn't look detached.Love this app, a little too cartoon-ish with the live stickers but definetly 1 of the best apps I have tried.

4. Although I had to uninstall as its taking up too much room in my phone and running down my memory and spaceν”„λ‘œν•„μ½˜ λ•Œλ¬Έμ— 앱을 μΌλŠ”λ° μ—†μ–΄μ Έμ„œ 이젠 μ“Έ ν•„μš”κ°€ μ—†μ–΄μ‘Œμ–΄μš”.. 앱에 ν”„λ‘œν•„μ½˜μ„ λ‹€μ‹œ λ„£μ–΄ μ£Όμ„Έμš”.

5. Wish you can improve it so i can give 5 stars 😊previous version was much better!!!! I want it back so badly.

6. Just want this app to be used without being logged in and don't have to use wifi or data.

7. now i'm stuck with the one profilecon i've had and i want to change it.

8. bring them back, tf.I love this app, it has soo many cute and fun filters to use with friends.

9. I'm glad that I came here to see that I'm not the only one with this problem :(you removed profilecons and what for.

10. that's the only reason i installed this app, so oops uninstalled.

11. can't see stickers or anything.

Steps to Troubleshoot & Fix KakaoTalk Cheez Issues

1. Fix KakaoTalk Cheez Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart KakaoTalk Cheez: Restarting the app will resolve most errors.
  2. Update the KakaoTalk Cheez App. Here is how:
    1. On Android goto PlayStore » Search for "KakaoTalk Cheez" » Open KakaoTalk Cheez » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for KakaoTalk Cheez » click "UPDATE".
  3. Clear KakaoTalk Cheez app cache: Clearing cached data will force your app to retrieve the latest data directly from KakaoTalk Cheez servers.
    1. On Android, goto Settings » Apps » Select "KakaoTalk Cheez" » click Storage » click "Clear Cache".
  4. Check KakaoTalk Cheez app permissions. If any of these permissions required to use your device's features are disenabled, KakaoTalk Cheez might not work.
  5. Uninstall and reinstall KakaoTalk Cheez. If nothing else has worked, completely uninstall KakaoTalk Cheez then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing KakaoTalk Cheez not working


2. Fix KakaoTalk Cheez Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make KakaoTalk Cheez be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to KakaoTalk Cheez not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, KakaoTalk Cheez may not be able to connect to the Internet when running in the background.

Reported Issues

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