Contact AppLights Customer Service

Why should I report an Issue with AppLights?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Gemmy Industries to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The AppLights® app works exclusively with AppLights® holiday lighting products to control dozens of effects and colors directly from your smartphone.

2. Choose from multiple holiday themes, lighting technologies and color options for each lighting product.

3. Put on a dazzling holiday light display–and control it all from your smartphone.

4. It’s super easy to set up and manage.

5. Perfect for outdoor or indoor holiday decorating, AppLights® delivers the latest in holiday decorating technology for a custom look that’s a breeze to manage.

1. I wish the company would fix this, we paid for all these lights and can't use them! Include a remote control if you don't want to keep up with your app.DON'T UPDATE IF YOU HAVE OLDER LIGHTS! I have been using these lights for several years and the older app, while wonky at times, worked.

2. I had trouble connecting and thought it was strange they wanted location - guess it uses it to communicate with the lights.

3. Hopefully this location requirement is a bug that will be fixed.Used these lights for a few seasons with marginal success.

4. Still works with my lights, 3 new phones later, after maybe 6 years.For those having connection issues.

5. Either fix this app to be backwards compatible or provide the old version for us who need it.I have the first gen lights.

6. Oh well, guess I will be buying a different company's lights.I bought this product today.

7. It won't connect to the lights through Bluetooth at all.

8. I hope the AppLights will fix this issue on the Android.This app worked so well last year.

9. And apparently the reset procedure of plugging / unplugging 4 times doesn't work on the first gen controller.

10. Maybe a competitorApp worked fine for first few years but stopped working a couple years ago.

11. So like the other reviewer said, the lights are functional but stuck in the demo loop.

1. Fix AppLights Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart AppLights: Restarting the app will resolve most errors.
2. Update the AppLights App. Here is how:
   1. On Android goto PlayStore » Search for "AppLights" » Open AppLights » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for AppLights » click "UPDATE".
3. Clear AppLights app cache: Clearing cached data will force your app to retrieve the latest data directly from AppLights servers.
   1. On Android, goto Settings » Apps » Select "AppLights" » click Storage » click "Clear Cache".
4. Check AppLights app permissions. If any of these permissions required to use your device's features are disenabled, AppLights might not work.
5. Uninstall and reinstall AppLights. If nothing else has worked, completely uninstall AppLights then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing AppLights not working

2. Fix AppLights Server issues & Internet Connection

1. Check network connection: An unstable Internet will make AppLights be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to AppLights not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, AppLights may not be able to connect to the Internet when running in the background.