Published by Johnson & Johnson Health & Wellness Solutions Inc. on Sep 21, 2023

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About J&J Official 7 Minute Workout

1. A fast, simple, science-based way to make every minute count!

2. Designed by Chris Jordan, Director of Exercise Physiology at the Johnson & Johnson Human Performance Institute, the app has been downloaded more than 2. 5 million times in 230+ countries!

J&J Official 7 Minute Workout Customer Insights

1. I also wish you could say whether each exercise was too easy or hard and change those preferences later.Good first workout! I like the options for time, video, music.

2. Seems flawless, at least on my first use here! Update 2022: There are a few minor errors in the voice instructions (for example in the figure four stretch during cooldown), but not enough to cause much misunderstanding.App is great, and has helped me get back into shape with short but intense interval training at more than one point over the past few years.

3. My only issue with the app is that some of the audio prompts do not properly lower the competing music volume, making it very difficult to hear without pausing the music each time (mainly seems to happen on warm-up and cooldown).

4. If I want to do the Original with a 10 second rest period instead of a 5 second rest, I have to recreate the whole thing as a custom workout.

5. Then the battery was dead so I got a power adapter to charge it, and the second I plugged it in it went back to the menu and cancelled my workout.

6. Seven minutes is a great, easy was to add an intense and short workout to a busy day.

7. A couple small notes: There isn't much telling me what exercises will be in the smart workout.

8. Also I wasn't sure about selection -- doing a leave-the-mat push up seems a bit much for a beginner workout.

9. Second: Once a custom workout is created and saved, there's no way to edit the order of the exercises.

10. However, a recent issue is that none of the videos in the workout library are playable.

11. My only request/suggestion would be to have a setting or switch for "low impact" workouts for people in apartments or napping kids where jumping as many times as possible in 50 seconds is just not feasible.I've tried several different 7 minute apps.

Steps to Troubleshoot & Fix J&J Official 7 Minute Workout Issues

1. Fix J&J Official 7 Minute Workout Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart J&J Official 7 Minute Workout: Restarting the app will resolve most errors.
  2. Update the J&J Official 7 Minute Workout App. Here is how:
    1. On Android goto PlayStore » Search for "J&J Official 7 Minute Workout" » Open J&J Official 7 Minute Workout » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for J&J Official 7 Minute Workout » click "UPDATE".
  3. Clear J&J Official 7 Minute Workout app cache: Clearing cached data will force your app to retrieve the latest data directly from J&J Official 7 Minute Workout servers.
    1. On Android, goto Settings » Apps » Select "J&J Official 7 Minute Workout" » click Storage » click "Clear Cache".
  4. Check J&J Official 7 Minute Workout app permissions. If any of these permissions required to use your device's features are disenabled, J&J Official 7 Minute Workout might not work.
  5. Uninstall and reinstall J&J Official 7 Minute Workout. If nothing else has worked, completely uninstall J&J Official 7 Minute Workout then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing J&J Official 7 Minute Workout not working


2. Fix J&J Official 7 Minute Workout Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make J&J Official 7 Minute Workout be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to J&J Official 7 Minute Workout not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, J&J Official 7 Minute Workout may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I am not able to get logged into the app. I don't remember my password and have tried several different ones and am not able to login. When I try the reset password feature and enter my email, I keep getting "error - no response from service." I have also tried to set up a new account and get the same message. Is this a problem with your server? I have tried the login to the app on both my phone and ipad and get the same error messages both times.

    Thanks

    — by Bruce Endress 2 years ago