Contact UP Customer Service

Why should I report an Issue with UP® – Smart Coach for Health?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Jawbone to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Whether you are training for a big event or just want to get a few more steps in your routine, track your activities and UP will push you to reach your best with streaks, milestone, idle alerts and more.

2. Set goals, log your meals and use an easy to understand food score to get the information you need to improve your diet and reach your ideal weight.

3. See how your Resting and Passive Heart Rate (UP3/UP4 needed) change over time and understand what a healthy heart rate means for your health.

4. It goes beyond showing you data and offers tailored advice to help you make better choices, so you can reach your goals faster.

5. Smart Coach will guide you through better choices as an intelligent guide that gives you personalized tips.

6. Personalize your UP experience with connected apps and hardware you already use to help you reach your goals faster.

7. Compatible with UP2™, UP3™, UP4™, phones that have motion tracking, and Android Wear watches.

8. Smart Coach is an intelligent guide that learns and grows with you.

9. Automatically track your sleep (UP2/UP3/UP4 needed) to track sleep stages and get insights on how you can have more energy the next day to be at your best.

10. Get started today by tracking your sleep, activities, and diet.

11. You can also set Alerts, Smart Alarms that wake you up during the most optimal time , and much more.

1. And the fact it looked like a piece of rebar bent around my wrist fit my style.So disappointing that Jawbone devices/apps no longer work! I have both Jawbone & FitBit Trackers, but much preferred the interface of the UP app to that of the FitBit.

2. Jawbone device i used to like, lost for a couple years and just found again is now absolutely useless 😡It never worked in the first place.

3. I actually can't believe retailers are still selling them!Servers are dead, rendering the bands useless unless you find a third party application that can communicate with the band.

4. Jawbone went out of business a couple of years ago and their app stopped working.

5. For anyone who has bought a jawbone tracker return it as they are no longer supported by an app and essentially useless.

6. When Jawbone went into administration, I bought a second wristband, just in case, as the app was still working.

7. Sadly both are now redundant and my Tracker might as well go in the bin :(Do not buy any jawbone products.

8. Don't get your hopes up, Jawbone is 100% dead.App doesn't even begin to work.

9. Even though they are no longer in business (if you're wondering why you cannot connect your device) they should still allow users to access their Tracker via the UP app.

10. like another reviewer I downloaded app and when you try to select your device (or any device) you get a pop up "internet connection required" (definitely got one of those!) and that's the end of that.

11. Useless.I just installed this so excited to be able to use to team up with my sister on our health goals (shes an iOS and I'm an android user) but it won't even let either of us get past set up.

1. Fix UP Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart UP: Restarting the app will resolve most errors.
2. Update the UP App. Here is how:
   1. On Android goto PlayStore » Search for "UP" » Open UP® – Smart Coach for Health » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for UP » click "UPDATE".
3. Clear UP® – Smart Coach for Health app cache: Clearing cached data will force your app to retrieve the latest data directly from UP servers.
   1. On Android, goto Settings » Apps » Select "UP® – Smart Coach for Health" » click Storage » click "Clear Cache".
4. Check UP app permissions. If any of these permissions required to use your device's features are disenabled, UP might not work.
5. Uninstall and reinstall UP. If nothing else has worked, completely uninstall UP then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing UP not working

2. Fix UP Server issues & Internet Connection

1. Check network connection: An unstable Internet will make UP be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to UP not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, UP may not be able to connect to the Internet when running in the background.