Contact JYou Customer Service

Why chat with our AI JYou Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of JYou.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. The developers need to work on being able to transfer stats collected by the tracker to other apps like MapMyWalk and MyFitnessPal, Google Fit, Samsung Health.

2. Strange but works! Downside? Wish I could sync all stats on other apps for all in one tracking, fitness, health, weight, meals.

3. i don't need that functionality, but it's probably frustrating for those who do.Great app, instructions a little hard to follow, does not check blood pressure automatically wish it did ! Sinking up the device to phone was a little tricky.

4. Yes, no need for a dongle taking up precious USB ports for data!! Auto bluetooth downloads!! Glitch? Wouldnt sign me in unless the server for China was selected.

5. For the price it's great, just wish it had AUTO blood pressure, O2, and history.I can't see the data.

6. Sleep analysis seems fairly accurate.I would like to share with you a disadvantage of the bracelet which i believe can be fixed with the next update of the application.

7. The flaw of the bracelet is that the Bluetooth of the bracelet keeps trying to reconnect and omitting magnetic waves in the environment around the person.

8. The only historical data available are sleep hours, and steps.

9. Five stars for the price!!This app is meant to run permanently on your phone while wearing your fitness band.

10. So far the Bluetooth of the bracelet can be turned off from the user's phone only.

11. This app will not allow me to succeed.it would be nice to have a timeline of your sleep broken down hour by hour so you can track sleeping habits better.

1. Fix JYou Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart JYou: Restarting the app will resolve most errors.
2. Update the JYou App. Here is how:
   1. On Android goto PlayStore » Search for "JYou" » Open JYou » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for JYou » click "UPDATE".
3. Clear JYou app cache: Clearing cached data will force your app to retrieve the latest data directly from JYou servers.
   1. On Android, goto Settings » Apps » Select "JYou" » click Storage » click "Clear Cache".
4. Check JYou app permissions. If any of these permissions required to use your device's features are disenabled, JYou might not work.
5. Uninstall and reinstall JYou. If nothing else has worked, completely uninstall JYou then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing JYou not working

2. Fix JYou Server issues & Internet Connection

1. Check network connection: An unstable Internet will make JYou be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to JYou not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, JYou may not be able to connect to the Internet when running in the background.