Published by CommunityMatrimony.com on Mar 28, 2024

Report an issue with Jain Matrimony.
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Why should I report an Issue with Jain Matrimony - Marriage App?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of CommunityMatrimony.com to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Jain Matrimony - Marriage App

1. You can decide to set various criteria such as age, income, education, community etc. , and allow only matches who meet these criteria to view and contact you. • Chat - Connect with matches anytime and anywhere with our secure chat feature. • Personalised Messaging - You can send personalised messages to members you like. • Access JainMatrimony “Prime” - a membership service that offers government ID-verified profiles. • Access complete profile information like Educational institute, Company and Horoscope / Kundli. • Featured Listing - Get Premium Tag and be featured in the premium members section for better visibility & response.

2. Find Jain brides and grooms from NRI communities spread over the globe. • Set up your partner preferences based on sub caste, age, location and education. • Get your daily matches on mobile and email basis your preferences. • View 100% verified profiles and photos of your matches. • With our advanced filters, find your match by language, education, profession and location.

3. Jain Matrimony is a part of Matrimony. com Group, the leading matrimony service for Indians worldwide which pioneered online matchmaking in India 21 years ago. Matrimony. com is a public listed company that owns over 300 of India’s largest matrimony brands including BharatMatrimony, MarathiMatrimony, BengaliMatrimony, PunjabiMatrimony, TamilMatrimony, KeralaMatrimony, TeluguMatrimony, KannadaMatrimony and EliteMatrimony.

4. JainMatrimony offers a large number of matches from various Jain communitiesShvetambar - Murtipujaka, Shvetambar - Sthanakvasi, Digambar - Terapanthi, Digambar, Bisapanthi, Shvetambar - Terapanthi, Digambar - Taranapanthi, Digambar - Gumanapanthi, Digambar - Totapanthi, Jain - Bania and Arora.

5. Welcome to Jain Matrimony, the most trusted matrimony service for Jain brides and grooms.

6. You can find Jain brides, grooms from the states of Maharashtra, Gujarat, Madhya Pradesh, Rajasthan, Karnataka, Delhi and Uttar Pradesh.

7. You can also find matches from Jain - Oswal, Jain - Bania, Jain - Khandelwal, Jain - Porwal, Jain - Kutchi, Jain - Jaiswal and Jain – Vaishya across the world.

8. The Jain Matrimony app has lakhs of profiles of different Jain communities from India and abroad.

9. It has 130 self-owned retail outlets across India and international offices in USA and Dubai. • The Most Trusted Matrimony Brand (as per the Brand Trust Report 2014 & 2015). • "The Most Visited Matrimony Portal in the World" by Comscore.

10. We understand your personal preferences including community, education, location and profession and offer you suitable matches based on your preferences.

11. On JainMatrimony, you can find profiles from cities such as Mumbai, Ahmedabad, Pune, Delhi, Bangalore, Indore, Belgaum, Surat, Jaipur and Chennai.

Jain Matrimony Customer Insights

1. They promised me that I will get 2 months Profile highlighter with 1 year plan.. but it is not activated even after 10 days.. I wrote mails and contacted many times on calls.. but I didn't get any resolution.. which is not acceptable at all.. worst service.. not recommended..App provides basic page to follow each other even not seen their online signs & main point is that we cannot connect through call they are enough busy leads not interested to engage their calls to executives bcoz They are so busy i tried so many times but cant connect in the time of signup they called me 10 times a day..They said to me the yur signup will automatically update after 3 days of subscription from Gold to Diamomd in new welcome signup i signup in 25th now 6th march hold on even 8 dayPathetic Ui & Ux experience.

2. Furthermore, it means, greater chances that the profile you think is your potential match, turns out to be fake.Very poor app, shortlisted profiles are not available to see in shortlisted menu.

3. At the time of subscription they told that after 3 days your membership Will upgrade from gold to diamond.

4. Poor customer service, first executive told you have not shortlisted asked for profile, number.

5. Instead try jeevansaathi or jain shaadi, much more authentic and good profilesIf you want to report a fake profile, they ask you to submit the proof for it.

6. They have time to call you for membership but never calles to solve your problem and services .

7. Obviously, that means, if anyone wants to upload fake profile and use it for unscrupulous means, they are welcome here.

8. And when we calls for complaint they always told that they will call you back but again no one calls you back .

9. You cant view contact details plus there is no segregation among profile which has accepted and who has declined.

10. I once got a call asking me to sign up for premium and the argument they gave was I would not be able to send a message to XYZ, with whom I'd matched.

11. They actually said the name of that person on the phone! Also I recently found out that they also heavily censor and edit the About Me section in the profile.

Steps to Troubleshoot & Fix Jain Matrimony Issues

1. Fix Jain Matrimony Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Jain Matrimony: Restarting the app will resolve most errors.
  2. Update the Jain Matrimony App. Here is how:
    1. On Android goto PlayStore » Search for "Jain Matrimony" » Open Jain Matrimony - Marriage App » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Jain Matrimony » click "UPDATE".
  3. Clear Jain Matrimony - Marriage App app cache: Clearing cached data will force your app to retrieve the latest data directly from Jain Matrimony servers.
    1. On Android, goto Settings » Apps » Select "Jain Matrimony - Marriage App" » click Storage » click "Clear Cache".
  4. Check Jain Matrimony app permissions. If any of these permissions required to use your device's features are disenabled, Jain Matrimony might not work.
  5. Uninstall and reinstall Jain Matrimony. If nothing else has worked, completely uninstall Jain Matrimony then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Jain Matrimony not working


2. Fix Jain Matrimony Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Jain Matrimony be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Jain Matrimony not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Jain Matrimony may not be able to connect to the Internet when running in the background.

Reported Issues