Contact Islacel Customer Service

Why should I report an Issue with Islacel?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Islacel to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. If you need to be better connected with family and friends in Cuba, you have found the correct app.

2. Islacel allows you to recharge Cubacel, recharge Nauta, make phone calls, and send text messages to your people in Cuba.

1. This application of lslacel is new, because I found out today that it existed and I have been using this company for a while, and I could see that they have very organized, well exposed and explained their different steps, of course it is very early to evaluate it as a complete application, but I perceived that they have started very well, thanks because this helps lslacel clients to develop and go directly to the application's offers without the need for a third party, thanks for this novelty,Nice service.

2. Que puedo hacer?0000, una aplicacion comunista que no te deja cancelar la cuenta cuando lo decees.

3. Me gusta mucho esta app, es la mejor para recargar a mi familia en Cuba.

4. El diseño de la app es genial.Muy buena aplicación, la recomiendo 💯!Muy buena aplicación.

5. La recomendaría a cualquiera que necesite hacer recargas a líneas cubanas.

6. Su calidad supera a su homólogo web.Excelente esta aplicacion.

7. Y QUE CONSTE Q TUVE QUE DAR UNA ⭐ OBLIGAO PA PODER DEJAR EL FEEDBACKExcellent app, the best for Cuban.

8. Nice promotionsGreat app y varatoLa app no abre tristemente.

9. QUE COHONE ES ESO? Patria y vida🇨🇺🇨🇺.

1. Fix Islacel Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Islacel: Restarting the app will resolve most errors.
2. Update the Islacel App. Here is how:
   1. On Android goto PlayStore » Search for "Islacel" » Open Islacel » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Islacel » click "UPDATE".
3. Clear Islacel app cache: Clearing cached data will force your app to retrieve the latest data directly from Islacel servers.
   1. On Android, goto Settings » Apps » Select "Islacel" » click Storage » click "Clear Cache".
4. Check Islacel app permissions. If any of these permissions required to use your device's features are disenabled, Islacel might not work.
5. Uninstall and reinstall Islacel. If nothing else has worked, completely uninstall Islacel then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Islacel not working

2. Fix Islacel Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Islacel be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Islacel not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Islacel may not be able to connect to the Internet when running in the background.