Contact TrayMinder Customer Service

Why should I report an Issue with TrayMinder?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of TrayMinder LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I understand it's helpful for those that add pics taken by phones, but it just really threw me off comparing screenshots I've saved months ago to a new reversed view.Here's a list of what I can't do with this app-go back and clear out the days of non-use while i figured out how to use it - enter the time I was supposed to wear each aligner rather then go back into each and every one and reset it.

2. ThanksIt is more important that the GUI not change with every update than it is for the GUI to be "idiot proof." First it was a simple play/pause button, then a meal time toggle, and now a weird mix of the two (thumbs up button for meals??! and click the timer to resume.) This is truly getting ridiculous.

3. No fix 3)It isn't easy to change the time manually in the event you forget to turn it off.

4. have the circle be red when paused.This app is great to keep track of the time you've had your aligners out and for what aligner you are on.

5. Easy to adjust the time if you did pause to your wear time.

6. I've even used the edit function, and all it's done is adjust the wear on and off time to its own setting.

7. However it is frustrating to change wear time if you mistakenly don't add a pause.

8. And if you forget some time, you can go back and edit the times in the calendar section.

9. Keeps track of everything that's important, easy to edit your plan and mostly loved the pictures it takes.

10. Highly recommend! -CapnApp is really helpful for me to stay on top of my aligner time.

11. Way too many taps and time every time you open it.I just started my Invisalign a week ago.

1. Fix TrayMinder Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart TrayMinder: Restarting the app will resolve most errors.
2. Update the TrayMinder App. Here is how:
   1. On Android goto PlayStore » Search for "TrayMinder" » Open TrayMinder » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TrayMinder » click "UPDATE".
3. Clear TrayMinder app cache: Clearing cached data will force your app to retrieve the latest data directly from TrayMinder servers.
   1. On Android, goto Settings » Apps » Select "TrayMinder" » click Storage » click "Clear Cache".
4. Check TrayMinder app permissions. If any of these permissions required to use your device's features are disenabled, TrayMinder might not work.
5. Uninstall and reinstall TrayMinder. If nothing else has worked, completely uninstall TrayMinder then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing TrayMinder not working

2. Fix TrayMinder Server issues & Internet Connection

1. Check network connection: An unstable Internet will make TrayMinder be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to TrayMinder not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, TrayMinder may not be able to connect to the Internet when running in the background.