Contact Imprivata ID Customer Service

Why should I report an Issue with Imprivata ID?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Imprivata, Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Instead of typing a manual token code, Hands Free Authentication wirelessly retrieves and verifies a one-time password from the Imprivata ID application on the user’s mobile device, even if it is locked and/or in the user’s pocket, which delivers unparalleled speed and convenience with minimal impact to clinical workflows.

2. For EPCS, Imprivata ID enables Hands Free Authentication, a breakthrough solution that delivers exceptional speed, security, and convenience for providers while meeting DEA two-factor authentication requirements for EPCS.

3. Imprivata ID is a secure authentication application that helps improve clinical workflows for medical professionals for electronic prescribing of controlled substances (EPCS), remote network access, and others.

4. Please note: To use Imprivata ID, the healthcare provider organization needs to purchase a license for Imprivata Confirm ID (as well as a license for Hands Free Authentication if using that feature).

5. The user simply swipes the notification from the lock screen of their device and taps “Approve,” and the second factor of authentication is complete.

6. For remote network access, Imprivata ID enables fast, convenient push notifications.

7. Users receive a notification on their mobile phone asking them to verify their identity.

8. Visit for more information.

1. All permissions applied, bluetooth, location, physical activity, nearby devices, and notifications all applied and leave the app open.I need this app for work and works as intended in the most minimum amount but stays on in the background connected to my bluetooth.

2. I have started deleting the app when I am done with it and download it again as needed.Doesn't work .... It sends notification to my phone (pixel 6 pro) I hit approve but the message never gets back to my computer.

3. I recently got a Samsung Galaxy Watch 4, and it does not work at all.Agree with other reviews, app turns off bluetooth randomly, when it is being used with other programs (music).

4. There is no permissions to change on the app to prevent it from doing this as well.I would have given it 4 stars, but recently it is only giving push notifications about half of the time, so I have to open the app to approve.

5. Horrible waste of time!Seems to turn bluetooth off and Locks the workstation even when app is opened on my mobile device and is/was connected.

6. Any large companies looking for sign on app I strongly suggest any other on the market Even their website is devoid of customer facing support for issues such as this.

7. You have to find the app icon on your phone and get into the App Info screen to change anything, and then all of the options are poorly worded so you have no idea what you're tinkering with.

8. We badge in so there is no other reason to use the app other than E prescribeA necessary evil depending on your work's IT practices.

9. I used it with Fossil and Mobvoi WearOs devices and it was great, because I didn't have to even open my phone.

10. I'm out of space to complain or I'd go on...Mandatory to view pay stubs, benefit selections, annual work required competencies.

11. Bluetooth permissions are not even granted or modifiable on app options.

1. Fix Imprivata ID Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Imprivata ID: Restarting the app will resolve most errors.
2. Update the Imprivata ID App. Here is how:
   1. On Android goto PlayStore » Search for "Imprivata ID" » Open Imprivata ID » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Imprivata ID » click "UPDATE".
3. Clear Imprivata ID app cache: Clearing cached data will force your app to retrieve the latest data directly from Imprivata ID servers.
   1. On Android, goto Settings » Apps » Select "Imprivata ID" » click Storage » click "Clear Cache".
4. Check Imprivata ID app permissions. If any of these permissions required to use your device's features are disenabled, Imprivata ID might not work.
5. Uninstall and reinstall Imprivata ID. If nothing else has worked, completely uninstall Imprivata ID then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Imprivata ID not working

2. Fix Imprivata ID Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Imprivata ID be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Imprivata ID not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Imprivata ID may not be able to connect to the Internet when running in the background.