Contact My INR Customer Service

Why should I report an Issue with My INR?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of iMonitorMy to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Another issue is the on app Feed Back/Improvement questionnaire - You need to give your life history and private medical details - Bugger Off that's my private info!Been using this for 12 months or so and it is brilliant, but the export csv for history does not work at all, will not load to email or cloud, can't even save as a file locally, so what use has this app got over the others, needs a serious update to fix issues.I really like how convenient this app is.

2. Being on Warfarin, this is just the ticket for seeing my usage history in one place, very cumbersome to do it on my INR testing machine! Can't understand other review saying they can't find correct dose, obviously can't use a smartphone to scroll through full options.Works but clunky - few too many steps when recording meds.

3. Otherwise, I would totally recommend this app.Great App The reminder alarm has stopped working since the latest android update, been using for 18months without any problems.

4. Ever other function works fine and the app has been a great help when showing doctors my INR history.

5. All are great!! However, recently upgraded my Android phone and the daily reminder to take my meds doesn't work.

6. Please exercise great care when using this app as it may give false readings or no readings at all!I really like this app and have been using it for 5 years.

7. I can't seem to find any other app like this so it obviously is in my honest opinion a great resource to log your dosage.

8. It's worked perfect with the INR log, dosage amounts, daily reminder, and doctors appt reminder.

9. all the data be lost.Great app, with very flexible dosage applications.

10. Biggest issue is Can't Link Devices together (I have Phone, IPad and Home Laptop) sits on each device in isolation.

11. Duration of meds to be taken no longer accurate and does not update any more.

1. Fix My INR Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart My INR: Restarting the app will resolve most errors.
2. Update the My INR App. Here is how:
   1. On Android goto PlayStore » Search for "My INR" » Open My INR » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My INR » click "UPDATE".
3. Clear My INR app cache: Clearing cached data will force your app to retrieve the latest data directly from My INR servers.
   1. On Android, goto Settings » Apps » Select "My INR" » click Storage » click "Clear Cache".
4. Check My INR app permissions. If any of these permissions required to use your device's features are disenabled, My INR might not work.
5. Uninstall and reinstall My INR. If nothing else has worked, completely uninstall My INR then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing My INR not working

2. Fix My INR Server issues & Internet Connection

1. Check network connection: An unstable Internet will make My INR be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to My INR not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, My INR may not be able to connect to the Internet when running in the background.