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1. Speed or password probs but audio was better but Delayed.This app is great and it works pretty good sometimes I miss some of my visits because it says the app is not working or something like that and asked me do I want to wait or close the app or report and also I've missed visits for it not passing the internet test with Wi-Fi or without Wi-Fi and my phone usually works good without Wi-Fi so with Wi-Fi there's no reason that I couldn't log into my visit it made no sense but on the upside of that I called customer service and they did replace & refunTerrible quality, constantly freezes and closes out.

2. Absolutely frustrating that I'm spending money to talk to a loved one when the app doesn't even work.Haven't been able to login on my android in 5 days.

3. You have responded stating that it is only used for the call/video chat but, I think it would be better written more clearly and state that the recordings and taking of pictures only pertains to the video chat happening at/on the date and time of that call/video chat only.

4. Thank you for your response.This app is horrible! It NEVER works!! I can't even believe this is an option.. It's an absolute waste of time and money! Out of 8 visits I've only connected 3 times.

5. Absolutely ridiculous! I paid $11.08 for a 30 minute video call, and this worthless app kept saying connection failed because of network.

6. ALSO the app pretty much states it's your fault (network) if it won't connect, and they WILL NOT GIVE ANY REFUNDS!! PS the call costs $7.50, and ICS mobile charges a $3.00 SERVICE FEE!!In response to you developer response.

7. But the whole entire video call every time it's blocked up and I can't see the inmate but the inmate can see me clearly.

8. I was never able to connect to my video call with my loved one.

9. Super frustrating when this is the only way to set up a visit with my loved oneThe app is pretty easy to navigate, but the call quality is extremely poor.

10. I have to shut the Wi-Fi off on my phone in order for it to not fail.

11. I get half way through scheduling a visit, and it reboots to the log in screen!! I've been fighting this for over a week, I've uninstalled and reinstalled several times, and it just keeps doing the same shyt.

1. Fix ICS Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ICS: Restarting the app will resolve most errors.
2. Update the ICS App. Here is how:
   1. On Android goto PlayStore » Search for "ICS" » Open ICS Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ICS » click "UPDATE".
3. Clear ICS Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from ICS servers.
   1. On Android, goto Settings » Apps » Select "ICS Mobile" » click Storage » click "Clear Cache".
4. Check ICS app permissions. If any of these permissions required to use your device's features are disenabled, ICS might not work.
5. Uninstall and reinstall ICS. If nothing else has worked, completely uninstall ICS then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ICS not working

2. Fix ICS Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ICS be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ICS not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ICS may not be able to connect to the Internet when running in the background.