Contact Genesis Virtual Guide Customer Service

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1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Genesis Virtual Guide.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Layout is poorly conceived and engineered.Not uptodate with newer modelsANTHONY JOSEPH DIAZJHSCool app but it needs to be updated to the 2018 models.

2. Hello Genesis?!Needs updates for 2018 models ASAPIt's now March 2018 and the app doesn't yet include 2018 models like mine.

3. This app needs work.

4. G80 Sport and a lot of features are not covered in this app.

1. Fix Genesis Virtual Guide Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Genesis Virtual Guide: Restarting the app will resolve most errors.
2. Update the Genesis Virtual Guide App. Here is how:
   1. On Android goto PlayStore » Search for "Genesis Virtual Guide" » Open Genesis Virtual Guide » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Genesis Virtual Guide » click "UPDATE".
3. Clear Genesis Virtual Guide app cache: Clearing cached data will force your app to retrieve the latest data directly from Genesis Virtual Guide servers.
   1. On Android, goto Settings » Apps » Select "Genesis Virtual Guide" » click Storage » click "Clear Cache".
4. Check Genesis Virtual Guide app permissions. If any of these permissions required to use your device's features are disenabled, Genesis Virtual Guide might not work.
5. Uninstall and reinstall Genesis Virtual Guide. If nothing else has worked, completely uninstall Genesis Virtual Guide then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Genesis Virtual Guide not working

2. Fix Genesis Virtual Guide Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Genesis Virtual Guide be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Genesis Virtual Guide not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Genesis Virtual Guide may not be able to connect to the Internet when running in the background.