Published by Hyundai Motor America on Aug 5, 2024

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Why should I report an Issue with Hyundai Drive?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Hyundai Motor America to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Hyundai Drive

1. We are always adding new locations for Pick Up. - Once your drive is booked, talk one-on-one with the dealer in the app, and get your questions answered fast. - Conveniently text friends in the app to help you decide which car is perfect for you.

2. It also allows you to control the conversation with dealers and even ask your friends to weigh in. - In certain areas you can Schedule a Pick Up.

3. Hyundai Drive is a better way to find the perfect car, because now we can bring the test drive to you, whenever and wherever it’s convenient.

4. Select a time and place where you want to test drive a Hyundai and we’ll come to you.

5. Please keep an eye on Schedule a Pick Up vs. Schedule a Visit.

6. This app may use your location even when it isn’t open, which can decrease device battery life.

Hyundai Drive Customer Insights

1. & are you calling people that went to the effort of installing an app to handle their test drive?"Unable to run on rooted device." Fact, my device has root access disabled.

2. Fact, it is not helping users or your company whining about root access and blatantly ignoring millions of unpatched Android devices with security vulnerabilities.if the car works as well as the app.

3. Didn't work at all, no crashes as other people experienced, but was unable to take a picture of the back of my license, tried a dozen times and gave up.

4. -- be very cautious !!!!!App does not track my location so can not prove ive gone on a test drive.

5. Fact, all *nix systems have root access.

6. The one thing the app is good for and it can't deliver on that, pointless.It doesn't do anything except try to get you to make an appointment with a dealer.

7. Either when it first launches or when it wants to look for a dealer, but either way it is completely useless to me.It's a scam.

8. No information on price or options at all.The app does nothing but crash.

9. I want to do some research in peace.

10. This app is not a research or tool type of thing.

11. I just want to see the options and stuff.

Steps to Troubleshoot & Fix Hyundai Drive Issues

1. Fix Hyundai Drive Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Hyundai Drive: Restarting the app will resolve most errors.
  2. Update the Hyundai Drive App. Here is how:
    1. On Android goto PlayStore » Search for "Hyundai Drive" » Open Hyundai Drive » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Hyundai Drive » click "UPDATE".
  3. Clear Hyundai Drive app cache: Clearing cached data will force your app to retrieve the latest data directly from Hyundai Drive servers.
    1. On Android, goto Settings » Apps » Select "Hyundai Drive" » click Storage » click "Clear Cache".
  4. Check Hyundai Drive app permissions. If any of these permissions required to use your device's features are disenabled, Hyundai Drive might not work.
  5. Uninstall and reinstall Hyundai Drive. If nothing else has worked, completely uninstall Hyundai Drive then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Hyundai Drive not working


2. Fix Hyundai Drive Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Hyundai Drive be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Hyundai Drive not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Hyundai Drive may not be able to connect to the Internet when running in the background.

Reported Issues