Published by Hyundai Motor America on Jan 6, 2025

contact Hyundai Drive Chat with our AI-based Hyundai Drive Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Hyundai Drive?



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Why chat with our AI Hyundai Drive Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Hyundai Drive.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. & are you calling people that went to the effort of installing an app to handle their test drive?"Unable to run on rooted device." Fact, my device has root access disabled.

2. Fact, it is not helping users or your company whining about root access and blatantly ignoring millions of unpatched Android devices with security vulnerabilities.if the car works as well as the app.

3. Didn't work at all, no crashes as other people experienced, but was unable to take a picture of the back of my license, tried a dozen times and gave up.

4. -- be very cautious !!!!!App does not track my location so can not prove ive gone on a test drive.

5. Fact, all *nix systems have root access.

6. The one thing the app is good for and it can't deliver on that, pointless.It doesn't do anything except try to get you to make an appointment with a dealer.

7. Either when it first launches or when it wants to look for a dealer, but either way it is completely useless to me.It's a scam.

8. No information on price or options at all.The app does nothing but crash.

9. I want to do some research in peace.

10. This app is not a research or tool type of thing.

11. I just want to see the options and stuff.

Steps to Troubleshoot & Fix Hyundai Drive Issues

1. Fix Hyundai Drive Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Hyundai Drive: Restarting the app will resolve most errors.
  2. Update the Hyundai Drive App. Here is how:
    1. On Android goto PlayStore » Search for "Hyundai Drive" » Open Hyundai Drive » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Hyundai Drive » click "UPDATE".
  3. Clear Hyundai Drive app cache: Clearing cached data will force your app to retrieve the latest data directly from Hyundai Drive servers.
    1. On Android, goto Settings » Apps » Select "Hyundai Drive" » click Storage » click "Clear Cache".
  4. Check Hyundai Drive app permissions. If any of these permissions required to use your device's features are disenabled, Hyundai Drive might not work.
  5. Uninstall and reinstall Hyundai Drive. If nothing else has worked, completely uninstall Hyundai Drive then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Hyundai Drive not working


2. Fix Hyundai Drive Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Hyundai Drive be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Hyundai Drive not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Hyundai Drive may not be able to connect to the Internet when running in the background.

Reported Issues

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