Contact HfunPro Customer Service

Why should I report an Issue with HfunPro?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of HFun to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. You can also through the classic, body feeling or rocker model to control the UAV. 【PS:When the map cannot be loaded, you need to disconnect the WiFi from the aircraft.

2. GPS versions] This application contains aerial photograph, V sign, face tracking.

3. And these function of preview, take photos , picture recording can come true by HuiYuan's UAV.

4. When the mobile phone can access the Internet, launch the APP to load the map.

1. It's not real time and caches the image so it's still download and showing the flight minutes after landing! Very same multiple devices.Decent program when it works, but has serious issues to be fixed.

2. What is the function of new gadget in the middle at the bottom? Can we have some more settings like picture/video quality and size or this is about the drone software? Also how I can stop app to record on the phone if I prefer to make records only on SD card? At all I like the app.

3. Lastly, low battery seems to start at 33% resulting in around 8 minutes of flight time in that 20 meter geofence which is bad.Works half the time.

4. Its real annoying, as I have you forget the drone wifi network, then go through the whole connection pairing process to pair the drone to my phone again.Ok; but circle is not on the person controlling and some of the gesture features are hit and miss.

5. Whenever I try to connect the phone to the drone so I could see through the camera, half the time it just blacks out or the app just quits working.

6. Please fix!Very buggy and stops working two minutes or less into a flight which means it loses its connection to the drone.

7. So power up drone, uninstall app, reinstall app, connect to drone, then it usually works (mostly).

8. The update made some improvements, but even with a Galaxy S8, occasionally you will get some functions not responding.Crashes. Nice to know the developers look at this feed but although the drone is good it's still currently let down by the app.

9. Updated and crash fixed but huge delay on images and recording.Seems to run in Seem in half time.

10. Have tried changing the flight distance to 2000m, but the waypoint map shows the circle at 200m.

11. I wish it was easier to switch between the two modes (OF-GPS).low battery return to home function cant be disabled until it is in the 20 meter geofence take off area, meaning you can't avoid obstacles.

1. Fix HfunPro Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart HfunPro: Restarting the app will resolve most errors.
2. Update the HfunPro App. Here is how:
   1. On Android goto PlayStore » Search for "HfunPro" » Open HfunPro » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HfunPro » click "UPDATE".
3. Clear HfunPro app cache: Clearing cached data will force your app to retrieve the latest data directly from HfunPro servers.
   1. On Android, goto Settings » Apps » Select "HfunPro" » click Storage » click "Clear Cache".
4. Check HfunPro app permissions. If any of these permissions required to use your device's features are disenabled, HfunPro might not work.
5. Uninstall and reinstall HfunPro. If nothing else has worked, completely uninstall HfunPro then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing HfunPro not working

2. Fix HfunPro Server issues & Internet Connection

1. Check network connection: An unstable Internet will make HfunPro be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to HfunPro not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, HfunPro may not be able to connect to the Internet when running in the background.