Contact Turnout Guide Customer Service

Why should I report an Issue with Turnout Guide?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Horseware Products LTD to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Cant add any horse.Downloaded today and will not allow you to "add a horse." Seems to be a bug with field entries never being "filled" even though they are.A heavy weight for an unclipped horse at 35 degrees and a medium weight at 41??? Are you trying to make her sweat her to death? We don't even sheet at 41 degrees.Since a recent update, app doesn't work.

2. My horse would be soaked in sweat if I followed this guide.Not amazing because it dose not let you try the rugs on I am not really impressedIt said to blanket my horse, who is super fluffy and healthy, at 49 degrees Fahrenheit.

3. one is 17 one 25 or so and it wanted the older pony to be in a medium when its almost 50ºF out ?Downloaded today, seems to have an issue when adding a horse.

4. Anyway to reverse that? Or is it just not applicable to the 30° daily temp swings NC experiences.Nice to use but the recomendations for blanketing seem a bit off to me.

5. Asks to fill all fields when I click submit and all fields are filled.

6. App is telling me to dress lighter at night and heavier during the day.

7. I have two easy keeper ponies who both have their natural coats.

8. I know NC weather is crazy our afternoons are quite hot, our AMs are quite chilly.

9. Has anyone else had the days and nights of the app reversed.

10. Will be installingUnfortunately useless.

11. Way overblankets.

1. Fix Turnout Guide Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Turnout Guide: Restarting the app will resolve most errors.
2. Update the Turnout Guide App. Here is how:
   1. On Android goto PlayStore » Search for "Turnout Guide" » Open Turnout Guide » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Turnout Guide » click "UPDATE".
3. Clear Turnout Guide app cache: Clearing cached data will force your app to retrieve the latest data directly from Turnout Guide servers.
   1. On Android, goto Settings » Apps » Select "Turnout Guide" » click Storage » click "Clear Cache".
4. Check Turnout Guide app permissions. If any of these permissions required to use your device's features are disenabled, Turnout Guide might not work.
5. Uninstall and reinstall Turnout Guide. If nothing else has worked, completely uninstall Turnout Guide then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Turnout Guide not working

2. Fix Turnout Guide Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Turnout Guide be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Turnout Guide not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Turnout Guide may not be able to connect to the Internet when running in the background.