Contact Horizon Blue Customer Service

Why should I report an Issue with Horizon Blue?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Horizon Blue Cross Blue Shield to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. You would think a health insurance with as much money as they have, would spend more on making a better app, that updates faster and makes life easier.the app offers biometric auth on the phone and it offers 2 step Auth using a password followed by either a text or email pin.

2. I have no problem doing that, but why not just admit that this feature does not work on your app (or website)! BCBS of NJ, fix it so your members no longer WASTE THEIR TIME! **Edited to add, my photo that I was trying to upload was only 7.92 mb!This app is slow.

3. however, the app fails at biometric login even though it recognizes my fingerprint, so I tried the 2 step Auth using password and a pin sent via text.

4. As the developer replied, there is a national search, that is not available in this app, making this app pretty useless.Telehealth does not work.

5. The search features aren't very good either, leaving you to search multiple times or be complete exact to find what you're looking for.

6. I can find physicians, lab centers and facilities easily.Errors when I search because I'm not in NJ becuase this app doesn't support searching nationally.

7. Making your monthly premium payments on the app never update in time for the upcoming month.

8. Tech support's answer to everything is to reset your password, instead of resolving obvious issues on their end.

9. You must reset your password each time you use the app unless biometrics are activated.

10. It's time for someone to update those app.Literally the worst healthcare app I've ever experienced in my whole existence.

11. A complete utter mind blowing disappointment 💯...if I could give negative stars I wouldSite is so easy to navigate.

1. Fix Horizon Blue Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Horizon Blue: Restarting the app will resolve most errors.
2. Update the Horizon Blue App. Here is how:
   1. On Android goto PlayStore » Search for "Horizon Blue" » Open Horizon Blue » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Horizon Blue » click "UPDATE".
3. Clear Horizon Blue app cache: Clearing cached data will force your app to retrieve the latest data directly from Horizon Blue servers.
   1. On Android, goto Settings » Apps » Select "Horizon Blue" » click Storage » click "Clear Cache".
4. Check Horizon Blue app permissions. If any of these permissions required to use your device's features are disenabled, Horizon Blue might not work.
5. Uninstall and reinstall Horizon Blue. If nothing else has worked, completely uninstall Horizon Blue then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Horizon Blue not working

2. Fix Horizon Blue Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Horizon Blue be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Horizon Blue not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Horizon Blue may not be able to connect to the Internet when running in the background.