Contact My EVV Customer Service

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1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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3. Skip support wait times and emailing back and forth. Get help immediately.

1. It's not the app it's the phone itselfI'm trying to clock in for two different companies with this same app working for the same person how come I can't clock in on this appShuts down every time I try to start or end a session when I put my ID in...it takes 3 or more tries to log in to start a session or to clock out.... This app sends false reminders I did not clock in when I did.

2. Patient has tough time signing and 40 characters is not enough to make notes! That voice reminder at the end of the shift is also horrid.Nothing is easy on this phone apps.

3. Should not be letting aides clock in in a hole different town that's just crazyThis is the worst app for clocking in and out.

4. And the location does not work.This is the worst app ever,they need to find another way to track our clocking in and out because this isn't working effeciantly and soon I to cause problems with the employee's and employers .

5. The app crashes every day when it's time for me to clock out or will say I clocked out and then Not clock out.

6. It gives auto reminders, it shows care plan, it shows schedule not just for the week but for the next 7 days as well.

7. Easy clock in and clock out.

8. Auto reminders for clock in and clock out.

9. Even helps legally blind clients.Thanks! 🌟 🌟 🌟 🌟 🌟Excellent app easy to use.

10. This app works well if you know how to use smartphone which some old care givers who don't know how to use smart phone may face some difficulty but with training they can use it easily I am sure.

11. Aide are not able to clock in an out properly from shifts .

1. Fix My EVV Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart My EVV: Restarting the app will resolve most errors.
2. Update the My EVV App. Here is how:
   1. On Android goto PlayStore » Search for "My EVV" » Open My EVV » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My EVV » click "UPDATE".
3. Clear My EVV app cache: Clearing cached data will force your app to retrieve the latest data directly from My EVV servers.
   1. On Android, goto Settings » Apps » Select "My EVV" » click Storage » click "Clear Cache".
4. Check My EVV app permissions. If any of these permissions required to use your device's features are disenabled, My EVV might not work.
5. Uninstall and reinstall My EVV. If nothing else has worked, completely uninstall My EVV then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing My EVV not working

2. Fix My EVV Server issues & Internet Connection

1. Check network connection: An unstable Internet will make My EVV be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to My EVV not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, My EVV may not be able to connect to the Internet when running in the background.