Published by EM:RAP on Oct 1, 2024

contact EM:RAP - Medical Education Chat with our AI-based EM Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with EM?



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Why chat with our AI EM Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of EM.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Some method of managing downloaded episodes, and an option to download episodes to an SD card would be helpful.great content! However, the android app frequently crashes.

2. Reply: adding the episodes to a playlist doesn't fix the issueEdit: greatly improved! Thank you! Content and app now 5 stars! Old review: This app is so bad I felt compelled to leave a review.

3. The search function is useful and spectacularly beneficial when trying to find reference points for learner education.Love the content.

4. Frequently stops playing episodes randomly, can't figure out a way to create a playlist so I don't have to fart around with my phone on a long drive.

5. The recent overhaul has fixed all these issues and I've had no problems with the audio randomly stopping.

6. Before the app was plagued by issues with audio stopping in the middle for no reason, audio not playing despite the progress bar moving, audio not playing even though it was downloaded.

7. edit 7/3/2019 App now runs but the podcast will stop about every 5 minutes, requiring me to restart it every single time.

8. Thanks for the update!Great podcasts and videos! But I have to rate the Android app 3 stars because it's painful to use.

9. This was because episode I had downloaded to listen to we're not being deleted from the phone after I listen to them.

10. Now I can listen easily on my way in to a shift and find the content that will be most applicable to me that dayEm rap is excellent, however this app leaves much to be desired.

11. Again, the content is amazing, which is why this is so frustrating.I enjoyed using the prior version of this app for trips to and from work.

Steps to Troubleshoot & Fix EM Issues

1. Fix EM Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart EM: Restarting the app will resolve most errors.
  2. Update the EM App. Here is how:
    1. On Android goto PlayStore » Search for "EM" » Open EM:RAP - Medical Education » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for EM » click "UPDATE".
  3. Clear EM:RAP - Medical Education app cache: Clearing cached data will force your app to retrieve the latest data directly from EM servers.
    1. On Android, goto Settings » Apps » Select "EM:RAP - Medical Education" » click Storage » click "Clear Cache".
  4. Check EM app permissions. If any of these permissions required to use your device's features are disenabled, EM might not work.
  5. Uninstall and reinstall EM. If nothing else has worked, completely uninstall EM then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing EM not working


2. Fix EM Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make EM be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to EM not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, EM may not be able to connect to the Internet when running in the background.

Reported Issues

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