Contact EM Customer Service

Why should I report an Issue with EM:RAP - Medical Education?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of EM:RAP to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Our emergency medicine, urgent care, and primary care audio programs have something for everyone. Just starting out?

2. Our Comprehensive Core Curriculum (C3) has you covered for all of the most common presentations to the Emergency Department and Urgent Care. More of a seasoned vet?

3. Primary care, urgent care, low-risk obstetrics, pediatrics, rural, remote and international medicine, paper reviews, and much more!

4. For twenty years, Emergency Medicine: Reviews and Perspectives (EM:RAP) has provided the EM community with the highest-quality medical education resources.

5. UC Maximus has revolutionized Urgent Care education.

6. There is a reason our flagship EM:RAP podcast is the #1 EM audio program: it is full of cutting-edge updates from the specialty’s leading voices.

7. Looking to expand your Urgent Care knowledge? UC Max has you covered!

8. EM:RAP’s UC Maximus platform will do the same for Urgent Care.

9. Our Crunch Time audio product is a comprehensive board review course for MDs, RNs, PAs, NPs, and students of all types.

10. Additionally, we are building a robust library of video courses and lectures so you visual learners can deep dive into specific topics of interest.

11. Our Emergency Medical Abstracts team analyzes over 600 papers each month, so you don’t have to!

1. Some method of managing downloaded episodes, and an option to download episodes to an SD card would be helpful.great content! However, the android app frequently crashes.

2. Reply: adding the episodes to a playlist doesn't fix the issueEdit: greatly improved! Thank you! Content and app now 5 stars! Old review: This app is so bad I felt compelled to leave a review.

3. The search function is useful and spectacularly beneficial when trying to find reference points for learner education.Love the content.

4. Frequently stops playing episodes randomly, can't figure out a way to create a playlist so I don't have to fart around with my phone on a long drive.

5. The recent overhaul has fixed all these issues and I've had no problems with the audio randomly stopping.

6. Before the app was plagued by issues with audio stopping in the middle for no reason, audio not playing despite the progress bar moving, audio not playing even though it was downloaded.

7. edit 7/3/2019 App now runs but the podcast will stop about every 5 minutes, requiring me to restart it every single time.

8. Thanks for the update!Great podcasts and videos! But I have to rate the Android app 3 stars because it's painful to use.

9. This was because episode I had downloaded to listen to we're not being deleted from the phone after I listen to them.

10. Now I can listen easily on my way in to a shift and find the content that will be most applicable to me that dayEm rap is excellent, however this app leaves much to be desired.

11. Again, the content is amazing, which is why this is so frustrating.I enjoyed using the prior version of this app for trips to and from work.

1. Fix EM Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart EM: Restarting the app will resolve most errors.
2. Update the EM App. Here is how:
   1. On Android goto PlayStore » Search for "EM" » Open EM:RAP - Medical Education » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for EM » click "UPDATE".
3. Clear EM:RAP - Medical Education app cache: Clearing cached data will force your app to retrieve the latest data directly from EM servers.
   1. On Android, goto Settings » Apps » Select "EM:RAP - Medical Education" » click Storage » click "Clear Cache".
4. Check EM app permissions. If any of these permissions required to use your device's features are disenabled, EM might not work.
5. Uninstall and reinstall EM. If nothing else has worked, completely uninstall EM then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing EM not working

2. Fix EM Server issues & Internet Connection

1. Check network connection: An unstable Internet will make EM be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to EM not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, EM may not be able to connect to the Internet when running in the background.