Contact JogTracker Customer Service

Why should I report an Issue with JogTracker?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Highway North Interactive to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. JogTracker collects location data to enable fitness tracking and calculate your distance travelled, even when the app is closed or not in use if the timer is started.

2. The pro version unlocks additional features in JogTracker free edition plus a free bonus app!

3. JogTracker is a simple and fun to use fitness tracker for your Android phone.

4. Whether you run, walk, bike or any other outdoor activity, you will love JogTracker!

5. JogTracker Pro is now available in the paid apps section!

6. Looking for even more from your fitness tracking experience?

7. To access the pro features you need both versions installed.

1. It used to be excellent, however now it doesn't track the path anymore and shows my walks as a straight line from start to end, or as straight lines between points where I actually turn on my phone screen -- which is useless.

2. Thank you so much for such an incredible application! I appreciate you.Been using this app for almost a decade and it used to work well but now it gets frequently closed in the background, rendering the tracking/logging function completely useless.

3. I set the app to "track location all the time", as instructed by them, and now it works flawlessly.This was my favorite app on Galaxy Grand Prime and S7.

4. On the latest version - there is no option to allow location location all the time - but there doesn't have to be because it should be running as a FOREGROUND service.

5. The only issues I have, are when I stop walking, Jog Tracker does not always pause and callory count is not readable with TalkBack anymore.. I have the Pro version and set it to stop after five minutes.

6. Is this a satellite issue more than an app issue?Happy user for years....until recently I've used Jog Tracker for walks and hikes for years with various devices.

7. It would be nice to have satellite "layers" layers" like Google Maps has, and perhaps bike trail overlay for maps.Jog Tracker is fabulous!! I am a woman who is blind an have used it, and Android, since 2013.

8. I used to be able to run it while on the phone, using Podcast Republic, etc., with only having the location on (no data usage).

9. I'm using a OnePlus 6T.Useless. It used to work fine but now it's constantly dropping the track despite being outdoors with the GPS accuracy as high as I can set it.

10. It won't stop the phone going into sleep mode despite me setting it to not do so.This app used to work well for years.

11. Nice app when it works buts it's screwed up too many of jogs at this point.I've been using this app on and off since 2013.

1. Fix JogTracker Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart JogTracker: Restarting the app will resolve most errors.
2. Update the JogTracker App. Here is how:
   1. On Android goto PlayStore » Search for "JogTracker" » Open JogTracker » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for JogTracker » click "UPDATE".
3. Clear JogTracker app cache: Clearing cached data will force your app to retrieve the latest data directly from JogTracker servers.
   1. On Android, goto Settings » Apps » Select "JogTracker" » click Storage » click "Clear Cache".
4. Check JogTracker app permissions. If any of these permissions required to use your device's features are disenabled, JogTracker might not work.
5. Uninstall and reinstall JogTracker. If nothing else has worked, completely uninstall JogTracker then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing JogTracker not working

2. Fix JogTracker Server issues & Internet Connection

1. Check network connection: An unstable Internet will make JogTracker be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to JogTracker not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, JogTracker may not be able to connect to the Internet when running in the background.