Contact KOCO 5 News and Weather Customer Service

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1. What is the purpose of throwing some random video about say Medical Marijuana on a story about a missing woman and her 6 week old baby?! If I did see them, I wouldn't even know it was them thanks to how this app is set up!great app breaking news and whether I have been in Oklahoma about 3 years and this is the only station I listen too love the whether team would highly recommend downloading this app 5 stars all the wayWhy can't I switch from Fahrenheit to Celsius? I wanted to use a local weather app rather than the google one built into my phone, but I can't figure out how to change the temps from Fahrenheit to Celsius.I love it, it was so good at, I was trying to find out what happened to I, like you follow, but it wouldn't tell me, so I was like looking through the pages, and I'm like, why don't I just download the app so I did really easy really simple, you should download it loveGre...

2. Even the Wichita ABC station app has customizable alerts.I have no issues with the app for the most part, however, everytime I click on a story about a missing person, the picture is there for half a second and then an unrelated video starts playing.

3. As it is now its the app that cried wolf, and if there was a serious weather or news alert it probably goes unnoticed because its buried in other alerts or in my case you get frustrated with junk push alerts and just turn off notifications.

4. (I opted in for everything.) Finding the app setting to allow the app to access your current location all the time (important for weather alerts) might be an issue for some.

5. Overall the news needs a lot of quality control and better editorial oversight.Amazing app compared to what it was a few years ago.

6. If a Google search doesn't help, try going to the seller (Verizon, T-Mobile, etc).Fine except for autoplay on videos.

7. Can't pause it or stop the ad, so in order to read the article in silence, I have to either mute the media or wait for the ad to stop and then pause the video.

8. The written part of the stories are often missing pieces of information the title would lead you to believe you are going to learn.

9. The news story side of the app needs a lot of work.

10. Need to separate out different types of alerts so I can choose what I want to be notified.

11. Whenever I open a notification, it automatically goes to an article which is fine but it automatically plays a stupid ad, which is what I don't want.

1. Fix KOCO 5 News and Weather Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart KOCO 5 News and Weather: Restarting the app will resolve most errors.
2. Update the KOCO 5 News and Weather App. Here is how:
   1. On Android goto PlayStore » Search for "KOCO 5 News and Weather" » Open KOCO 5 News and Weather » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for KOCO 5 News and Weather » click "UPDATE".
3. Clear KOCO 5 News and Weather app cache: Clearing cached data will force your app to retrieve the latest data directly from KOCO 5 News and Weather servers.
   1. On Android, goto Settings » Apps » Select "KOCO 5 News and Weather" » click Storage » click "Clear Cache".
4. Check KOCO 5 News and Weather app permissions. If any of these permissions required to use your device's features are disenabled, KOCO 5 News and Weather might not work.
5. Uninstall and reinstall KOCO 5 News and Weather. If nothing else has worked, completely uninstall KOCO 5 News and Weather then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing KOCO 5 News and Weather not working

2. Fix KOCO 5 News and Weather Server issues & Internet Connection

1. Check network connection: An unstable Internet will make KOCO 5 News and Weather be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to KOCO 5 News and Weather not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, KOCO 5 News and Weather may not be able to connect to the Internet when running in the background.