Contact KCRA 3 News and Weather Customer Service

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1. I've updated the app with the new versions, but the problems never change.When it first came out it was great for watching local news..NOW it's only good if you like watching the same commercials over and over..Useless for streaming news! Not a problem there are several other news stations available.

2. Last year (2019), this app was reliable for weather and so far this year, it's the most unreliable weather app.What is up with the multiple repetitions of the same commercial 3-5 times consecutively? It's irritating!Always has links to articles from distrusted news CNN, AP, etc.. Only good for local news.

3. Can't say I didn't try...I am uninstalling the app cuz I AM SICK AND TIRED OF AMAZON'S 15 second "AVA MARIA" SONG at the beginning of 85% of the stories! I understand my beef should be with Amazon, but its been probably a couple months now of listening to that damn music about 10 times a day because you cant watch a news story on this app without listening to it first.

4. I hope this gets fixed because I do like their news.After system update on Samsung Galaxy, app doesn't open and keeps crashing.

5. I recently turned on the storm and lightning alerts, which are nice, but I don't see why you need purchase location information for weather purposes.

6. Not able to see any local news or weather now.

7. Alerts are quick to come in on both news and weather.

8. Overall does what I need and expect.I generally like the app, though some of the "Breaking News" notifications are questionable.

9. This is an update I've been using this app for near a year now the only thing that really irritates me to an extreme is when you go to full screen mode you cannot get the bar on the bottom of the screen to go away no matter what you do.

10. Other than that the only thing irritating is the ads even if you're watching the video and you accidentally click back you got to restart over watching it mandatory 15-second ad .

11. News feed is great.

1. Fix KCRA 3 News and Weather Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart KCRA 3 News and Weather: Restarting the app will resolve most errors.
2. Update the KCRA 3 News and Weather App. Here is how:
   1. On Android goto PlayStore » Search for "KCRA 3 News and Weather" » Open KCRA 3 News and Weather » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for KCRA 3 News and Weather » click "UPDATE".
3. Clear KCRA 3 News and Weather app cache: Clearing cached data will force your app to retrieve the latest data directly from KCRA 3 News and Weather servers.
   1. On Android, goto Settings » Apps » Select "KCRA 3 News and Weather" » click Storage » click "Clear Cache".
4. Check KCRA 3 News and Weather app permissions. If any of these permissions required to use your device's features are disenabled, KCRA 3 News and Weather might not work.
5. Uninstall and reinstall KCRA 3 News and Weather. If nothing else has worked, completely uninstall KCRA 3 News and Weather then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing KCRA 3 News and Weather not working

2. Fix KCRA 3 News and Weather Server issues & Internet Connection

1. Check network connection: An unstable Internet will make KCRA 3 News and Weather be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to KCRA 3 News and Weather not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, KCRA 3 News and Weather may not be able to connect to the Internet when running in the background.