Contact HealthJoy Customer Service

Why chat with our AI HealthJoy Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of HealthJoy.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Something happen and you don't get the call to start your appointment? I sure hope you love phone calls because you are going to spend the next 30-120 minutes calling Walmart & getting sent to voicemail trying to get them to get ahold of your therapistThis is great app and service they work with your information you don't have to do anything except ask for help and they provide! I've used this twice already and will continue to use when looking for help with medical needs.

2. Pretty serious privacy concern.As someone who is prone to putting important documents "where I'll remember to look for them" and then having no idea where they are when I need them, having all my insurance documents as well as my actual coverage information in one place is GREAT.

3. I get connected to the professionals I need when I need them most.This app is so helpful! It eliminates the confusion caused by our convoluted insurance system by laying everything out simply based on your needs and preferences.

4. Thanks HealthJoy! This app saves me from the headache and hassle of time consuming waiting rooms, allowing me to feel better much sooner.

5. The app is super easy to navigate, the interactive concierge is helpful, and the doctor consult I had was outstanding.

6. Some of the best customer service I've ever experienced, hands down.I truly appreciate how much effort you have put into making all of my employee benefits available at the touch of the screen.

7. It will show you a list of providers in your area, but doesn't show if they are accepting new patients and you can't schedule an appointment through the app.

8. If you need to find a doctor or schedule an appointment the app is useless.

9. Thanks, HealthJoy.Good for saving your medical cards and that's all.

10. God bless.Gives a good summary of all of my benefits, but I dislike how often I have to re-sign in.

11. It's fine if you just need a wallet for your insurance.

1. Fix HealthJoy Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart HealthJoy: Restarting the app will resolve most errors.
2. Update the HealthJoy App. Here is how:
   1. On Android goto PlayStore » Search for "HealthJoy" » Open HealthJoy » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HealthJoy » click "UPDATE".
3. Clear HealthJoy app cache: Clearing cached data will force your app to retrieve the latest data directly from HealthJoy servers.
   1. On Android, goto Settings » Apps » Select "HealthJoy" » click Storage » click "Clear Cache".
4. Check HealthJoy app permissions. If any of these permissions required to use your device's features are disenabled, HealthJoy might not work.
5. Uninstall and reinstall HealthJoy. If nothing else has worked, completely uninstall HealthJoy then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing HealthJoy not working

2. Fix HealthJoy Server issues & Internet Connection

1. Check network connection: An unstable Internet will make HealthJoy be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to HealthJoy not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, HealthJoy may not be able to connect to the Internet when running in the background.