Contact BCBSTX Customer Service

Why should I report an Issue with BCBSTX?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Blue Cross and Blue Shield of Texas to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The BCBSTX app provides access to the Blue Cross and Blue Shield of Texas member information and resources.

1. This can be due to poor connectivity or an issue on our servers." For troubleshooting purposes, I'm attempting to utilize both the biometric and password to log in but both circumstances lead to the above errorThe links are constantly broken, so if I want to find an in network provider I get "404 page not found", and same with viewing my claims or many of the other basic functions.

2. I have even gone to the point of uninstalling and reinstalling it and all it will do is say that it is a pending download WiFi or no WiFi.BCBSTX App is terrible! I set up Biometrics login, and it gives an error every single time.

3. It also doesn't save my password or allow fingerprint unlocking, and once you use a password you can't reuse it for the next 24 password changes, so good luck getting in without resetting your password every time.This app doesn't work at all.

4. Everytime I get an error message that says I can't login because of connectivity or server issues, and to come back later.

5. Provider finder - one of the most likely uses of this app - actually just attempts to launch a browser window to a web page and that generates an error message.

6. Chat in Contact US doesn't work, EVER, and can only be accessed in-app! I always get the error "Something went wrong".

7. This app went from priceless to worthless.I'm not sure what the issue is, but it appears (like many others that have left reviews) that I am unable to login because of a bug or some sort of old maintenance notification that has not yet been cleared.

8. If I try to login with a password, it says cannot find and threatens to lock me out.

9. Then without warning I started getting a "Your account is not permitted access" error message.

10. Otherwise, the system says you should know about your healthcare costs while making it difficult to discover.Used to be great! Now when I try to log in with biometrics it asks to "Accept" the new terms of use.

11. All attempts to drill down into spending details just land back at the individual in-network deductible entries, even when the UI explicitly says you're drilling to see out of network spending.

1. Fix BCBSTX Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart BCBSTX: Restarting the app will resolve most errors.
2. Update the BCBSTX App. Here is how:
   1. On Android goto PlayStore » Search for "BCBSTX" » Open BCBSTX » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BCBSTX » click "UPDATE".
3. Clear BCBSTX app cache: Clearing cached data will force your app to retrieve the latest data directly from BCBSTX servers.
   1. On Android, goto Settings » Apps » Select "BCBSTX" » click Storage » click "Clear Cache".
4. Check BCBSTX app permissions. If any of these permissions required to use your device's features are disenabled, BCBSTX might not work.
5. Uninstall and reinstall BCBSTX. If nothing else has worked, completely uninstall BCBSTX then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing BCBSTX not working

2. Fix BCBSTX Server issues & Internet Connection

1. Check network connection: An unstable Internet will make BCBSTX be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to BCBSTX not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, BCBSTX may not be able to connect to the Internet when running in the background.