Published by Blue Cross Blue Shield of Montana on Jan 2, 2025

contact BCBSMT Chat with our AI-based BCBSMT Support
Avatar
Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with BCBSMT?



characters left:

Why chat with our AI BCBSMT Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of BCBSMT.
  3. Skip support wait times and emailing back and forth. Get help immediately.

contact BCBSMT image 1   contact BCBSMT image 2


What users are saying

1. From scouting prices, seeing bills, submitting claims, and viewing visit chargesNeeds to add a feature to make payments through app .It's a very good way to keep track of your health insuranceJust as frustrating as trying to get someone on the phone.Doesn't even work.

2. What is the point of an app where 2/3rds of the functions aren't working?I just wish that you didn't have to get a security code sent to your phone every single time even after you select save this for 30 daysDoes everything I need it to do and view with no issues so far.

3. Having worked in healthcare my entire adult life, I must say, laughable.Error logging in via barcode, had to manually enter in data.

4. After reading the low reviews I was skeptical, but I have not experienced any of those negative issues.Wow. This is about as worthless as any app could be.

5. Then error loading policy claims.

6. Cant sign in somethings alway wrong.Horrible app.

7. Easy log in process, the app lays out everything in an easy to find way.

8. Fortunately I can login via a browser, but this app just errs out with any attempt to login.

9. It simply does not work at all.

10. Then previously paid deductibles don't show up.

11. I would rate 0 if I could.

Steps to Troubleshoot & Fix BCBSMT Issues

1. Fix BCBSMT Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart BCBSMT: Restarting the app will resolve most errors.
  2. Update the BCBSMT App. Here is how:
    1. On Android goto PlayStore » Search for "BCBSMT" » Open BCBSMT » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BCBSMT » click "UPDATE".
  3. Clear BCBSMT app cache: Clearing cached data will force your app to retrieve the latest data directly from BCBSMT servers.
    1. On Android, goto Settings » Apps » Select "BCBSMT" » click Storage » click "Clear Cache".
  4. Check BCBSMT app permissions. If any of these permissions required to use your device's features are disenabled, BCBSMT might not work.
  5. Uninstall and reinstall BCBSMT. If nothing else has worked, completely uninstall BCBSMT then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing BCBSMT not working


2. Fix BCBSMT Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make BCBSMT be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to BCBSMT not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, BCBSMT may not be able to connect to the Internet when running in the background.

Reported Issues

No Issues reported yet. Be the first to report one!