Contact BCBSIL Customer Service

Why should I report an Issue with BCBSIL?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Blue Cross and Blue Shield of Illinois to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The BCBSIL app provides access to the Blue Cross and Blue Shield of Illinois member information and resources.

1. This app's problems makes the situation 100x more stressful when you need it to work in an emergency to find an in-network provider so you don't get bankrupted by insane out-of-network costs just trying to get your kid medical care.I tried to set my password and failed.

2. -Want to send customer service a message via the app? Hah! (You can't...only an automated phone number is provided, and you can look forward to a literal hour of hold time.) -Want to update your profile/address? Can't do that here.

3. to get passed the user name, & passwrd prompt because, it fails to tell you what "error" is made even when all the green is marked.

4. STOP uploading your updates to the app until you've TESTED your changes!!!!!!!This is app is gotten slightly better about login fails but now has server issues when trying to login.

5. Best they'll offer is an email notice that you HAVE a new notice.2.4 should be 1.0, can't even sign in or link account, an error occurred or try again later comes up.

6. No support, don't waste your time.I have been unable to sign into this app for the last several weeks.

7. Android has the latest updates, the app has no available updates and functionality is glitchy as reported by countless others.

8. An email to the app support team only resulted in a response a couple of weeks later asking if I still had the issue.

9. -Want important notices and updates emailed to you? Nope.

10. This is a very useful tool for tracking claims, remaining deductible, and out of pocket expenses.Too many errors, & glitches.

11. I keep getting a "looks like the server is taking too long to respond..." error.

1. Fix BCBSIL Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart BCBSIL: Restarting the app will resolve most errors.
2. Update the BCBSIL App. Here is how:
   1. On Android goto PlayStore » Search for "BCBSIL" » Open BCBSIL » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BCBSIL » click "UPDATE".
3. Clear BCBSIL app cache: Clearing cached data will force your app to retrieve the latest data directly from BCBSIL servers.
   1. On Android, goto Settings » Apps » Select "BCBSIL" » click Storage » click "Clear Cache".
4. Check BCBSIL app permissions. If any of these permissions required to use your device's features are disenabled, BCBSIL might not work.
5. Uninstall and reinstall BCBSIL. If nothing else has worked, completely uninstall BCBSIL then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing BCBSIL not working

2. Fix BCBSIL Server issues & Internet Connection

1. Check network connection: An unstable Internet will make BCBSIL be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to BCBSIL not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, BCBSIL may not be able to connect to the Internet when running in the background.