Published by Groupon, Inc. on Nov 19, 2024

contact Groupon – Deals & Coupons Chat with our AI-based Groupon Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Groupon?



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Why chat with our AI Groupon Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Groupon.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. I also find that when I try and scroll through the listing that I can barely touch the screen and the listing jumps up or down, making it hard to scroll through and look at the different listeningsLove Groupon, although there are not nearly the amount of offers as we used to for out town.

2. Too many issues to list in such a little space.The app works fairly well, except for two things: (1) if I'm not looking at the screen, and my thumb touches it, sometimes I accidentally order things; and (2) when I'm browsing through search results it automatically reloads periodically, so I have to scroll back through tons of products I've already viewed, just to get back to where I was.

3. All the rep cared about was my "eligibility for the current reward challenge." I disputed, but it was a quick $460 down the toilet.96% perfect! Had great experiences with Groupon & received great deals.

4. I will go to one and you have an option to see other offers from that place and there will be two different 90 minute massages, but for 2 different prices.

5. However if you know in advance not going to be able to use it then you can return for a Groupon credit.

6. It was for dinner for 4 somewhere.I stopped using Groupon in 2019 when I was double charged and had to dispute the second one.

7. Sometimes, if there different versions of such item, one might want to go back and select a different option.

8. This is a cheap trick and it's disgusting.I liked the app and the items to buy to going on a trip.

9. Still have bad experiences in my mind though.Terrible. I recieved a gift certificate and picked out 3 items.

10. I had got lost looking for the chat... I found it and the chat line was very professional and did all they could in assisting me in the purchase.

11. Although I've gotten great deals, we all know it's the bad ones that stick with you.

Steps to Troubleshoot & Fix Groupon Issues

1. Fix Groupon Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Groupon: Restarting the app will resolve most errors.
  2. Update the Groupon App. Here is how:
    1. On Android goto PlayStore » Search for "Groupon" » Open Groupon – Deals & Coupons » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Groupon » click "UPDATE".
  3. Clear Groupon – Deals & Coupons app cache: Clearing cached data will force your app to retrieve the latest data directly from Groupon servers.
    1. On Android, goto Settings » Apps » Select "Groupon – Deals & Coupons" » click Storage » click "Clear Cache".
  4. Check Groupon app permissions. If any of these permissions required to use your device's features are disenabled, Groupon might not work.
  5. Uninstall and reinstall Groupon. If nothing else has worked, completely uninstall Groupon then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Groupon not working


2. Fix Groupon Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Groupon be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Groupon not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Groupon may not be able to connect to the Internet when running in the background.

Reported Issues

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