Contact Playground Customer Service

Why chat with our AI Playground Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Playground.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. It's pointless if you can't resize and place the objects where you need them...TURN ON ANIMATION IF YOU CAN'T RECORD VIDEO!!! For those that can't record using playground.

2. But need some improvements like making a pause in middle of shooting video, need to adjust the stickers spot while using front camera instead of it adjusting by its own.

3. The actual interface isn't consistent with the Google Camera app, and instead opts for a less intuitive Snapchat-style look: from how it records video to even redundantly rounding the corners of the screen.

4. Now without this feature, everything it cluttered and jumpy and now not as good as what it was.I liked it when it was stickers... It was easier to place the sticker in a location and by pinching, you would be able to select the size that you wanted.

5. For those who cannot record videos probably you have animations turned off under Developer Options > Animator duration scale, change it back to 1x and you'll be able to record again.

6. Knocking some stars down since there is no occlusion mapping like the images in promos and articles suggest.Cannot figure out how to resize the AR objects.

7. Is the occlusion in the promo images just doctored? Was not able to get people to occlude AR content in photos, which makes for some really wonky overlap.

8. What's the point of a still-shot? Isn't video like a key component?An amazing feature, but hindered by UI performance and inconsistency.

9. I'll give 5 stars when the problem is fixed.Pretty cool, nice emojis, and the interface for editing is pretty intuitive.

10. We were able to scan then move to a different room and start recording and walk into the scanned room ans everything would be there perfectly.

11. The AR itself however, is impressive and exceeded expectations.Everyone: you can still record videos.

1. Fix Playground Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Playground: Restarting the app will resolve most errors.
2. Update the Playground App. Here is how:
   1. On Android goto PlayStore » Search for "Playground" » Open Playground » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Playground » click "UPDATE".
3. Clear Playground app cache: Clearing cached data will force your app to retrieve the latest data directly from Playground servers.
   1. On Android, goto Settings » Apps » Select "Playground" » click Storage » click "Clear Cache".
4. Check Playground app permissions. If any of these permissions required to use your device's features are disenabled, Playground might not work.
5. Uninstall and reinstall Playground. If nothing else has worked, completely uninstall Playground then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Playground not working

2. Fix Playground Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Playground be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Playground not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Playground may not be able to connect to the Internet when running in the background.