Published by Google LLC

Report an issue with YouTube VR.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with YouTube VR?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Google LLC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact YouTube VR image 1 contact YouTube VR image 2

About YouTube VR

1. Experience your favorite YouTube channels, videos and creators in virtual reality.

2. The YouTube VR app turns every video on the platform into your own virtual reality experience and reimagines YouTube as a 3D world you can explore from the inside.

YouTube VR Customer Insights

1. DO NOT USE THIS APP, STAY AS FAR FROM IT AS YOU CAN.Amazing VR video experiences, I love watching VR rollercoaster 360 videos! The only thing I'd improve is making it easier to navigate through and scroll through purchases and playlists because this seems to be broken at the moment (maybe add up, down, left snd and ride buttons instead of having to drag the cursor).

2. Can the code please be modified so that you don't need a controller to "click" on video links (or even use the search or keyboard features) and instead have a "loading bar" effect like in "Within" where the circle gets completed when the video downloads, every time you choose an option, whether it be video, spelling out a search query or otherwise? Please let me know if this doesn't make sense.

3. Also player features like save link for later, zoom, and since streaming is slow, either better cache or allow downloads to be playable anytime any connection any vr player cause this one has no features, no excuse!It seems that many in this review section don't realize that this is merely an add-on to the normal YouTube app and is accessed by opening the YouTube app while in Daydream/Cardboard.

4. And the audio seems not to work via headset.Downloaded a VR 180 video offline in regular YouTube.

5. Not to mention the whole daydream requirement is annoying too.Inconsistant slow stream and pop up notifications about the screen makes watching vids impossible.

6. Thanks! Hope to give you more stars, soon!Amazing start with curved screen option and viewing of live streams and the option to watch with others-very cool.

7. Thanks for this great app!YouTube VR will not let me adjust sound and says to use android setting to adjust audio even though audio is turned up and works in every other app.

8. I almost enjoyed it, but it just kept going to my home screen, over and over (and it was hard to reopen the app without taking my phone out of the headset.) Just supremely frustrating and more trouble than it's worth.Most videos freeze after about 3 seconds.

9. I wish for live streams it had chat in a second window, and a way to find videos others are watching already- perhaps it's there but I couldn't find it.

10. Only major criticism is the option to watch videos with other viewers feels unfinished (probably still in beta so...). The placement of avatars is odd.

11. I enjoy watching Fortnight streamers with a large, curved screen making you feel like you are in the game in 3D.

Steps to Troubleshoot & Fix YouTube VR Issues

1. Fix YouTube VR Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart YouTube VR: Restarting the app will resolve most errors.
  2. Update the YouTube VR App. Here is how:
    1. On Android goto PlayStore » Search for "YouTube VR" » Open YouTube VR » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for YouTube VR » click "UPDATE".
  3. Clear YouTube VR app cache: Clearing cached data will force your app to retrieve the latest data directly from YouTube VR servers.
    1. On Android, goto Settings » Apps » Select "YouTube VR" » click Storage » click "Clear Cache".
  4. Check YouTube VR app permissions. If any of these permissions required to use your device's features are disenabled, YouTube VR might not work.
  5. Uninstall and reinstall YouTube VR. If nothing else has worked, completely uninstall YouTube VR then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing YouTube VR not working


2. Fix YouTube VR Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make YouTube VR be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to YouTube VR not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, YouTube VR may not be able to connect to the Internet when running in the background.

Reported Issues