Published by Google LLC on Nov 13, 2024

contact YouTube TV: Live TV & more Chat with our AI-based YouTube TV Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with YouTube TV?



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Why chat with our AI YouTube TV Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of YouTube TV.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Between the recent price hike and quality issues (freezing, buffering, losing audio) I've been thinking of switching to hulu (unless, someone can recommend another/better option?).When you are watching shows that are on video on demand (VOD) and using subtitles, the subtitles glitch out and stop displaying after every pre-programed ad break.

2. Would make for a cleaner interface when looking for something to view.$75 a month for these issues? Picture-in-picture no longer works on our phones (we like to watch shows while we do other things on our phones), major volume issues (some shows can barely be heard at full volume), recording shows with DVR isn't worth it when you can't skip commercials, and the commercials are very long.

3. Please fix this!Live TV streaming services, especially YouTube TV with their constant price bumps, me too provide tiered subscription plans.

4. Been great but seems like since this price increase it's been nothing but a spin show.

5. Increasing their subscription service if they had at least two or three tiered price plan with one hopefully starting at around $45 a month.

6. When recording episodes, some episodes show up with weird incorrect episode numbers 4.

7. Smartphone version tends to show the incorrect TV episode titles if you leave the app and go on the app again later.

8. Even worse you back out the app, force stop, go back in, go to the channel you was watching, it plays then freezes at the exact point you was at 10 minutes ago.

9. Channel guide can be daunting (no way to page down or up, you can only scroll up/down one by one), and ALWAYS resets to the top of the guide (instead of staying on the current channel).

10. You are not allowed to manage your library by deleting recordings, so you're stuck sifting thru tons of recordings you don't want to get what you want to watch.

11. DirecTv and Dish guides are easier to use with features like Previous Channel, jump 12 hours or weeks ahead, for example.

Steps to Troubleshoot & Fix YouTube TV Issues

1. Fix YouTube TV Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart YouTube TV: Restarting the app will resolve most errors.
  2. Update the YouTube TV App. Here is how:
    1. On Android goto PlayStore » Search for "YouTube TV" » Open YouTube TV: Live TV & more » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for YouTube TV » click "UPDATE".
  3. Clear YouTube TV: Live TV & more app cache: Clearing cached data will force your app to retrieve the latest data directly from YouTube TV servers.
    1. On Android, goto Settings » Apps » Select "YouTube TV: Live TV & more" » click Storage » click "Clear Cache".
  4. Check YouTube TV app permissions. If any of these permissions required to use your device's features are disenabled, YouTube TV might not work.
  5. Uninstall and reinstall YouTube TV. If nothing else has worked, completely uninstall YouTube TV then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing YouTube TV not working


2. Fix YouTube TV Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make YouTube TV be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to YouTube TV not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, YouTube TV may not be able to connect to the Internet when running in the background.

Reported Issues

— 2 years ago by Gene Montgomery

Have an account all tv's and devices log into youtube TV except one when log into youtube TV comes up hit live foe channels and call are locked says need subscription this TV has had the youtube TV app on it for a year no issues. Says to add base plan

— 3 years ago by John Savage

I was double billed for 3 or 4 months in July, August, September of 2021. YouTube TV billed me BOTH on my Discover card and also my checking account. I have not gotten anywhere with YouTube/Google sending me a refund. I canceled my subscription after giving up. The very reason I went with YouTube TV was because I'd pay half of what I was paying with any of the satellite services but then they screwed me over. Thanks Google.

— 3 years ago by Corrie B. Powell

I started YouTube tv on yesterday, but I put in my son's zip code by mistake. Now I tried to change it by entering my zip code. I haven't been able to watch it yet because there's a location problem.