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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Google Shopping?



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  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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  3. Skip support wait times and emailing back and forth. Get help immediately.



What users are saying

1. The shopping list part now just serves as a wrapper to a web page instead of having a local version of the list, and if you want to create or rename or open a shared list or really do anything with it, you have to go to the web version.

2. Just wish it was easier to add and navigate.Along with what the other reviewers are saying, this most recent update ruined the shopping list portion of this app, which is the primary reason why I downloaded it in the first place.

3. The'Wish shopping app does it perfect, or if long pressing a product you quickly add it to the cart or a list.

4. For example I search for dress shirt and get results for kids clothes.Great first time experience! Everything is done inside the App, so you can shop and pay, but also receive your receipt and tracking number, all on the same page.

5. The shopping list should be the first thing that comes up and this apps SCREAMS for a widget for the shopping list with tabs for all the various lists.

6. This is mostly geared toward buying online.The Google Shopping experience is pretty clean and intuitive, and the selection of products from various stores is nicely varied.

7. I don't care if it does integrate with my Google Home, I'm not going to go outside to open my list when I don't have internet in a store.

8. Wish you could create more than one list and that the page didn't automatically refresh and jump to the top of the page after scrolling down tons pages.

9. This should be a simple shopping list creator that works seemlessly with assistant.

10. Unless or until it's changed, time to find something else.The app is fine, but Google Express in itself is not the best compared to other shopping sites.

11. My only complaint is that I don't have a simple way of submitting feedback on products that don't correctly show up in my search or on reviews that are incorrectly associated to a product.Was great until this update.

Steps to Troubleshoot & Fix Google Shopping Issues

1. Fix Google Shopping Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Google Shopping: Restarting the app will resolve most errors.
  2. Update the Google Shopping App. Here is how:
    1. On Android goto PlayStore » Search for "Google Shopping" » Open Google Shopping: Discover, compare prices & buy » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Google Shopping » click "UPDATE".
  3. Clear Google Shopping: Discover, compare prices & buy app cache: Clearing cached data will force your app to retrieve the latest data directly from Google Shopping servers.
    1. On Android, goto Settings » Apps » Select "Google Shopping: Discover, compare prices & buy" » click Storage » click "Clear Cache".
  4. Check Google Shopping app permissions. If any of these permissions required to use your device's features are disenabled, Google Shopping might not work.
  5. Uninstall and reinstall Google Shopping. If nothing else has worked, completely uninstall Google Shopping then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Google Shopping not working


2. Fix Google Shopping Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Google Shopping be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Google Shopping not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Google Shopping may not be able to connect to the Internet when running in the background.

Reported Issues

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