Contact GlassesOff Customer Service

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1. Why would I trust an eye training app that can't even correctly diagnose my problem in the first place? I contacted customer support to see if they could clarify the situation, and their only response was 'you haven't started the training yet' - in other words, they didn't even bother reading my message about the incorrect results of the vision test.I paid for subscription a few years ago and had excellent results.

2. I did a couple of very boring sessions... and there's no way I could make myself do that every day (and I'm really good at focusing on repetitive, boring tasks, actually) unless there were really good studies of its long-term effectiveness - and there's not.Like many others when Google Play auto renewed me, I cannot get access to the app.

3. Very unprofessional.This app has definitely improved my eyesight! I was at the point of having to have reading glasses with me at all times - couldn't read normal print without them.

4. Way happier with Ultimeyes ($0.99) Glasses Off's $9.99/mo for a 3 mo training suddenly turns into $59/yr if you want the "maintenance phase" to retain the effects.

5. I finally contacted GlassesOff, and they went above and beyond to resolve the technical difficulty, and also added the time lost to my subscription.

6. They used to offer lifetime access for an outrageous $159, then in the last few weeks they switched to an even more outrageous subscription only.

7. I have not been using my glasses since commencement of the first session.

8. I'm not squinting anymore to read my phone.Took the vision test, it said my vision is nearly perfect.

9. I'm giving them a low rating, however, because even though I auto renewed my subscription, the app locked me out.

10. After asking 3 or 4 times for help, the response was delayed, told the app was reset, but nothing has been done.

11. After 3 months, I find I really don't need glasses at all, unless the room is really dark and the print very, very fine.

1. Fix GlassesOff Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart GlassesOff: Restarting the app will resolve most errors.
2. Update the GlassesOff App. Here is how:
   1. On Android goto PlayStore » Search for "GlassesOff" » Open GlassesOff » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for GlassesOff » click "UPDATE".
3. Clear GlassesOff app cache: Clearing cached data will force your app to retrieve the latest data directly from GlassesOff servers.
   1. On Android, goto Settings » Apps » Select "GlassesOff" » click Storage » click "Clear Cache".
4. Check GlassesOff app permissions. If any of these permissions required to use your device's features are disenabled, GlassesOff might not work.
5. Uninstall and reinstall GlassesOff. If nothing else has worked, completely uninstall GlassesOff then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing GlassesOff not working

2. Fix GlassesOff Server issues & Internet Connection

1. Check network connection: An unstable Internet will make GlassesOff be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to GlassesOff not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, GlassesOff may not be able to connect to the Internet when running in the background.