Published by eXact

contact Xtra for Twitch Chat with our AI-based Xtra Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Xtra?



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Why chat with our AI Xtra Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Xtra.
  3. Skip support wait times and emailing back and forth. Get help immediately.



What users are saying

1. The only complaints I have are that I can't find where the files are stored locally to view them in another player (if that's even possible) and sometimes I get a weird glitch where the video will unpause itself and start playing in the background, and it freezes my phone to the point where I have to force a restart.

2. -- VOD chat does not show any channel added BTTV emotes or gif emotes, with no ability to add a video comment.

3. The app would be absolutely perfect if it included that.Overall Really Good It has a couple things that I've been missing from the first party Twitch app.

4. This requires force closing to fix.Overall, great app! I have been looking for offline downloading support for ages.

5. Other than these suggestions, this is a great twitch client.I don't necessarily mind the ads.

6. 5* otherwise for functionality and usefulness.Great app so far, just thought I'd list some problems I have that keep it from being 5 stars rather than raving about it.

7. Otherwise it works great.Includes BTTV emotes and Ad block.

8. -- Other than the things I've mentioned, it's a really great app and an almost perfect alternative :)All around great app.

9. For example, you can see all the reactions to a funny moment in chat 3-5 seconds before it happens the video feed.

10. I love being able to download VODs on wifi and not have to burn my data to watch things while traveling.

11. For example, if I'm watching an eleven hour VOD and I watch three hours of it, I have to remember the exact timestamp or else I can't find my place again.

Steps to Troubleshoot & Fix Xtra Issues

1. Fix Xtra Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Xtra: Restarting the app will resolve most errors.
  2. Update the Xtra App. Here is how:
    1. On Android goto PlayStore » Search for "Xtra" » Open Xtra for Twitch » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Xtra » click "UPDATE".
  3. Clear Xtra for Twitch app cache: Clearing cached data will force your app to retrieve the latest data directly from Xtra servers.
    1. On Android, goto Settings » Apps » Select "Xtra for Twitch" » click Storage » click "Clear Cache".
  4. Check Xtra app permissions. If any of these permissions required to use your device's features are disenabled, Xtra might not work.
  5. Uninstall and reinstall Xtra. If nothing else has worked, completely uninstall Xtra then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Xtra not working


2. Fix Xtra Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Xtra be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Xtra not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Xtra may not be able to connect to the Internet when running in the background.

Reported Issues

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