Published by Giant Foods Stores LLC on Nov 16, 2024

contact GIANT Rx Chat with our AI-based GIANT Rx Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with GIANT Rx?



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Why chat with our AI GIANT Rx Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of GIANT Rx.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Just needs to include next available refill date in the historySimple and easy to use, a great tool for re-filling all the meds my wife and I take on a daily basis.They did have a 5star but now only deserve 1 star .

2. They have some serious IT problems.Suggestion- Putting the date of the script for when it is available for refill would be convienent! Keeping track of the refill dates would be nice and have patients feel more at ease.

3. Easy to use, having the dual option of using refill history or using the scan my bottle feature is fantastic.

4. Just fill in your last name, tap continue and your done.On the off chance the Giant store app I had downloaded already had a pharmacy section, I checked that first.

5. Will not let me sign in, create an account, or recover user name or password, since I already have Giant shopping account.

6. or to edit the way they should be written out? but- i have already spoke to my neuro about the script thats written wrong and that will be fixed.

7. I was able to download this app, smoothly scan my prescriptions via camera, and set up auto refills in a matter of under 5 minutes.

8. The alerts for when scripts are ready is nice as well.Great for refilling my scripts.

9. Though I feel like it occasionally has errors and feels a little disjointed so it does lose a star for that.Absolutely useless.

10. Please fix app ASAP!! Because you should not have to change passwords every dam time logging yourrx account.

11. Saves me for when I can't use the phone but need to pick up scripts after work.

Steps to Troubleshoot & Fix GIANT Rx Issues

1. Fix GIANT Rx Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart GIANT Rx: Restarting the app will resolve most errors.
  2. Update the GIANT Rx App. Here is how:
    1. On Android goto PlayStore » Search for "GIANT Rx" » Open GIANT Rx » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for GIANT Rx » click "UPDATE".
  3. Clear GIANT Rx app cache: Clearing cached data will force your app to retrieve the latest data directly from GIANT Rx servers.
    1. On Android, goto Settings » Apps » Select "GIANT Rx" » click Storage » click "Clear Cache".
  4. Check GIANT Rx app permissions. If any of these permissions required to use your device's features are disenabled, GIANT Rx might not work.
  5. Uninstall and reinstall GIANT Rx. If nothing else has worked, completely uninstall GIANT Rx then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing GIANT Rx not working


2. Fix GIANT Rx Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make GIANT Rx be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to GIANT Rx not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, GIANT Rx may not be able to connect to the Internet when running in the background.

Reported Issues

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