Published by Giant of Maryland LLC on Sep 5, 2024

contact Giant Food Rx Chat with our AI-based Giant Food Rx Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Giant Food Rx?



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Why chat with our AI Giant Food Rx Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Giant Food Rx.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. For example, remove or hide expired prescriptions or those having 0 refills from ready for refill list and other lists; alternately allow customers to create their own lists to eliminate clutter; send notifications when ready for pick up via text or email; allow phone number to be changed (despite changing it in store - still shows old phone number which may be getting notifications); allow changing email address.Works well, and easier than the touch-tone systems.

2. And dbl bonus, I don't have to enter cumbersome rx #'sCould use some fine tuning (e.g., expired Rx in a different tab or something) but it works! Lots easier than calling and a good way to keep record of all your Rx - past and present.Giant Pharmacy app should give you the option to enter a coupon code if you intend to use a coupon for the RX # that you just entered requesting a refill.

3. Now, when I go to pick up the RX, they will have to re- process it to give me the discount $ when it could already be processed if you could enter it when you submit your order.Dropping rating... Giant should read all reviews and act.

4. With the app, I can request refills and confirm pickup time in less time than it takes to wait for the prompt to "press 1 for medication refills ".

5. After I've logged in and used biometrics for additional authentication it still wants to send a code to my landline for another authentication factor since that is what is on record with the pharmacy.

6. With constant changes and updates with covid, the initial announcement to navigate the phone prompts has gotten quite lengthy.

7. Logs you out of your account every single time you close the app, or after a short amount of time, encouraging extremely weak passwords.

8. Then when you enter the pin after you are asked to validate The patient, it goes Through The whole routine again but never validates you.

9. It would be nice not to be required to type-in my password every time I use the app.Not a well designed app.

10. But I think that the logging-in process for refills has one or two unnecessary extra steps.

11. It's functional, but there's no way to remove prescriptions from the displayed list that are redundant or that I no longer need.

Steps to Troubleshoot & Fix Giant Food Rx Issues

1. Fix Giant Food Rx Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Giant Food Rx: Restarting the app will resolve most errors.
  2. Update the Giant Food Rx App. Here is how:
    1. On Android goto PlayStore » Search for "Giant Food Rx" » Open Giant Food Rx » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Giant Food Rx » click "UPDATE".
  3. Clear Giant Food Rx app cache: Clearing cached data will force your app to retrieve the latest data directly from Giant Food Rx servers.
    1. On Android, goto Settings » Apps » Select "Giant Food Rx" » click Storage » click "Clear Cache".
  4. Check Giant Food Rx app permissions. If any of these permissions required to use your device's features are disenabled, Giant Food Rx might not work.
  5. Uninstall and reinstall Giant Food Rx. If nothing else has worked, completely uninstall Giant Food Rx then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Giant Food Rx not working


2. Fix Giant Food Rx Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Giant Food Rx be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Giant Food Rx not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Giant Food Rx may not be able to connect to the Internet when running in the background.

Reported Issues

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