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Why should I report an Issue with Astroline: Zodiac & Astrology?
- AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
- Pulling issues faced by users like you is a good way to draw attention of YUMOBI TEKHNOLODZHI, OOO to your problem using the strength of crowds.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Astroline Customer Insights
1. The marketing team really should re-think their strategy.Well first off it asks for your DOB so whilst trying to enter that you have to skip from the current date month by month for however many years, I mean how hard would a year drop down box be to add? Then to start the "free" trial you have to subscribe and enter payment options, now a "free" trial might get people interested if they could try without commitment, people may actually subscribe and pay if they like it, however the price is also ridiculous! It's a NO from me!I was bored as hell sliding through Instagram stories when an ad of this app came along so I gave it shot.
2. When you cancel and even advise it was canceled and they STILL took your money AFTER you canceled somehow magically you are still not able to get a refund because to their money back policy canceling 4 days prior to being charged $19.99 (every two weeks I might add) it fails to meet their money back policy.Beware. I was curious about this app and wanted the 3 day trial.
3. I should have listened to the reviews, wouldn't even let me start the free trial and I open the app and even before I got to the main screen I had 5 different ads, each lasting 30 seconds each with no skipping, I was forced to endure 2 and a half minutes of ads.
4. Garbage.Don't waste your money on it, after taking the trial period, I got charged INR2600 a week, that is fine the 3 day trial period was over.
5. $19.99 and $9.99. Please let me know how to unsubscribe and where I can go to get a refund.You go to start up your session and the app then loads a subscription of "$84.99"/week 😱😳😨 after a 3-day trial.
6. The free version doesn't offer anything that you can't find with a simple Google search and the membership is absurdly over priced and yet doesn't offer anything special.
7. But they didn't start the trial unless you have to add your payment method.
8. Free trial means we can check rather it's that much worthy or not to pay.
9. Don't waste your precious money on this.This app is the absolute worst piece of garbage.
10. When I went back to the app, it was offering me the 3 day trial again.
11. Sure, if you do it after the palm reading and no one pays, but please think about what people want.
Steps to Troubleshoot & Fix Astroline Issues
1. Fix Astroline Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart Astroline: Restarting the app will resolve most errors.
- Update the Astroline App. Here is how:
- On Android goto PlayStore » Search for "Astroline" » Open Astroline: Zodiac & Astrology » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for Astroline » click "UPDATE".
- Clear Astroline: Zodiac & Astrology app cache: Clearing cached data will force your app to retrieve the latest data directly from Astroline servers.
- On Android, goto Settings » Apps » Select "Astroline: Zodiac & Astrology" » click Storage » click "Clear Cache".
- Check Astroline app permissions. If any of these permissions required to use your device's features are disenabled, Astroline might not work.
- Uninstall and reinstall Astroline. If nothing else has worked, completely uninstall Astroline then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing Astroline not working
2. Fix Astroline Server issues & Internet Connection
- Check network connection: An unstable Internet will make Astroline be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to Astroline not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, Astroline may not be able to connect to the Internet when running in the background.
Reported Issues
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I want this subscription canceled I didn't subscribe and they are trying to get 19.95 off my card please unsubscribe me
— by Melissa C Ware 2 years ago -
I DID NOT SUBSCRIBE for this App, all I thought I had done was get an app to get a fortune reading something I have done many times, FOR FREE!! and yet this one comes through and sais immediately that after 3days I would be hit with a billing of 77.89 every wk!!!! Which I could not afford to part with at all especially when I did NOT say I wanted this service if it were to be a paid one 😈😈 I am pretty mad at how this is done to dupe people and I want to CANCEL this Subscription and delete it for good!!! I DID NOT COBSENT to this fee!!!!
— by Tania Toeke 2 years ago -
I found 49.99 $ deducted from my account for this app. I didn't subscribe to this service neitherdownload any app. May be my son did click on the ad by mistake. I cancel the subscription, but would like refund.
Thank you— by Ibtehal Ahmed 2 years ago -
Don't want it only wanted trail no option on app to cancel
— by Tylinda Sharrell Millsap 2 years ago -
I applied for 3 day trial of Fortune scoop live palm reader. I used it when I first signed up for a short while and did not care for it. I want to cancel the subscription. My info:
Order number: GPA.3379-6905-8680-69091
Order date: Jun 9, 2022 4:44:22 PM EDT
Your account: kimlaight1@redacted
Please cancel. Thank you, Kim Malicoat— by Kim Malicoat 2 years ago -
You GUYS HAVE TA K E N 49.99 OUT OF MY ACCOUNT ON MAY 21 22.I WANT A FULL REFUND FOR 49.99...A S A P
— by Kenyatta Howard 2 years ago -
THERE WAS AN UNAUTHORIZED PUCHASE MADE FROM MY ACCOUNT..I WOULD LIKE A GILL REFUND IMMEDIATELY. THANK YOU..PLEASE CONTACT ME ABOUT THIS MATT E R
— by Kenyatta Howard 2 years ago -
I want to cancel my subscription. I've subscribed 1 hour ago. Don't like the application.
— by Juli Nemtsov 2 years ago -
Hi could you please cancel my subscription I have mistakenly sign in
— by Ragui Diallo 2 years ago -
I was on the three day trail and i would like to cancel before it kicks over to the 3rd day which is tomorrow
— by Jackie lee Daniels 2 years ago -
I was charged for the app and I didn't subscribe my child did! I need a refund did not consent. It wasn't even used.
— by Valene Wilson 2 years ago -
I would like to cancel my subscription please. I am not satisfied
— by Michelle Lynn Taylor 3 years ago -
I wish to get a refund immediately. I did not download this app and I did not authorise payments from my paypal account. Only way this may have happened is from my child who is under 18 and therefore legally not permitted to make purchases. I have sought legal advice on this matter and will pursue this if the matter is not rectfied.
— by orla fegan 3 years ago -
Hi I wish to log a complaint. I have contacted a solicitor as I am so annoyed at what has happened and wont stop until my money has been refunded which totals almost £250.00. A person under 18, my 7 old daughter has obviously hit something unbeknown to her and purchased this app. The money was taken from my paypal account which is strange as I dont believe this to be linked to my account. I had credit on my paypal account which is how the money was able to be deducted. I will open a dispute also with paypal. I have also contacted google playstore and will warn everyone on all social media platforms about this app if my money is not refunded. I want this rectified immediately or further action will be taken.
— by orla fegan 3 years ago -
How much day's refund send refund setting
— by Shahin shahul 3 years ago -
We received your refund request of AED 194.99 for Unlock all features (FortuneScope: live palm reader and fortune teller), Transaction ID GPA.3360-7812-3334-94576..0,
— by Shahin shahul 3 years ago -
Refund my money pls
— by Shahin shahul 3 years ago -
I would like to cancel or unsubscribe to fortunescope with imidiate infect please.
— by Sylvia 3 years ago -
Fortune scope stole over 53$ from me
— by Kimberly Doran 3 years ago -
I would like a refund. I didn't subscribe to your service and was trying to cancel it and my card was still charged. 53.23 off the card ending in 6599, came out today. please help me with this request. I have bills to pay with that money.
— by Laterea Kandel 3 years ago -
I have no clue what this app is or why i am being billed $49.99 but i think it was an accidental purchace my niece made while using my phone . My bank declined the transaction but can you removeme from being charged now and in the future and if there wss a subscription plz cancel it thank you. It looks like it was ordered through my business paypal account. Keithswindowklean@redacted via google play
— by Keith 3 years ago -
Hello I accidently purchased this and I need a refund please
— by Deanna marie Bachelder 3 years ago -
Please unsubscribe from this app my daughter downloaded it and she didn't know what it was until it was too late
— by Laila Nicole McCain 3 years ago -
Hello, my daughter purchased this app Fortune Scope (GPA.3383-6836-1791-04331..0) without permission. I have contacted Google for a refund and was redirected to you. The charge went through on 1/29/2021 and today (1/31/2021) I am requesting the refund. I have cancelled the subscription and deleted my credit card information from her account to prevent this from occurring again.
Thank you,
Tara Hendry-Hofer— by T HH 3 years ago -
Respond asap or I will send this to authorities
— by Jessica Craig 3 years ago -
I need to cancel and get a refund 50 dollars a week is ridiculous. I would like a double refund because this account was cancelled.
— by Jessica Craig 3 years ago
