Contact SugarWOD Customer Service

Why should I report an Issue with SugarWOD?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Flatirons Software, Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The app also creates a better WOD experience with performance tracking, movement prep videos, and a way for your friends to support you when you get that back squat PR. 3000+ affiliates use SugarWOD to grow their community and manage their programming.

2. For affiliate gym owners and coaches, SugarWOD simplifies program management, with a library of over 1000 WODs and an easy-to-use programming tool.

3. SugarWOD is the #1 workout app for functional-fitness athletes, coaches and affiliates.

4. With commenting, photo sharing and community scoreboards, you can connect with friends and coaches, inside and outside the gym.

5. Over 500,000 athletes use SugarWOD to track their workouts and PRs!

6. Athletes have even given each other more than 95 million fist bumps!

7. It also provides a powerful tool that supports the community at your gym—with the ability to encourage and connect with athletes inside and outside the box and analytics to make sure coaches can monitor the performance and participation of their members.

1. It would also be nice to be able to copy and paste from other people's wod details page like you can on the iPhone version of the app.I just got a new pixel 6 pro and the app can't even function properly.

2. For example, you can't save your logged results without selecting Rx/Scaled, but there's no indication of this other than the fact that the save button doesn't work...What a garbage app.

3. Currently giving someone a fist bump from the workout score page reloads the entire page.

4. As a coach unlike to give every member a fist bump and then go into some athletes scores and leave specific comments.Latest release seems to have broken the sorting.

5. running on S9 plus with Google keyboard.Updated: Problem Fixed The app version I have is 6.9.2. I keep looking for updates and it says I'm current.

6. Whenever I start the app it glitches between the blue screen and loading your gym page, this never stops it keeps going back and forth.

7. Mandatory fields in the workout log page don't have an indicator.

8. If you leave a log page without manually saving whatever information you put there is simply gone.

9. Even the coach/owner couldn't figure it out as it simply redirects to the their Facebook page when I select the option.

10. I only see the results based on when people entered their scores and not sorted by highest to lowest result.

11. For example, when entering a log of a workout, it will sometimes silently fail to save when tapping the save icon, i.e. does not tell the user why it won't save.

1. Fix SugarWOD Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SugarWOD: Restarting the app will resolve most errors.
2. Update the SugarWOD App. Here is how:
   1. On Android goto PlayStore » Search for "SugarWOD" » Open SugarWOD » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SugarWOD » click "UPDATE".
3. Clear SugarWOD app cache: Clearing cached data will force your app to retrieve the latest data directly from SugarWOD servers.
   1. On Android, goto Settings » Apps » Select "SugarWOD" » click Storage » click "Clear Cache".
4. Check SugarWOD app permissions. If any of these permissions required to use your device's features are disenabled, SugarWOD might not work.
5. Uninstall and reinstall SugarWOD. If nothing else has worked, completely uninstall SugarWOD then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SugarWOD not working

2. Fix SugarWOD Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SugarWOD be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SugarWOD not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SugarWOD may not be able to connect to the Internet when running in the background.