Contact SugarWOD Customer Service

Why chat with our AI SugarWOD Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of SugarWOD.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. It would also be nice to be able to copy and paste from other people's wod details page like you can on the iPhone version of the app.I just got a new pixel 6 pro and the app can't even function properly.

2. For example, you can't save your logged results without selecting Rx/Scaled, but there's no indication of this other than the fact that the save button doesn't work...What a garbage app.

3. Currently giving someone a fist bump from the workout score page reloads the entire page.

4. As a coach unlike to give every member a fist bump and then go into some athletes scores and leave specific comments.Latest release seems to have broken the sorting.

5. running on S9 plus with Google keyboard.Updated: Problem Fixed The app version I have is 6.9.2. I keep looking for updates and it says I'm current.

6. Whenever I start the app it glitches between the blue screen and loading your gym page, this never stops it keeps going back and forth.

7. Mandatory fields in the workout log page don't have an indicator.

8. If you leave a log page without manually saving whatever information you put there is simply gone.

9. Even the coach/owner couldn't figure it out as it simply redirects to the their Facebook page when I select the option.

10. I only see the results based on when people entered their scores and not sorted by highest to lowest result.

11. For example, when entering a log of a workout, it will sometimes silently fail to save when tapping the save icon, i.e. does not tell the user why it won't save.

1. Fix SugarWOD Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SugarWOD: Restarting the app will resolve most errors.
2. Update the SugarWOD App. Here is how:
   1. On Android goto PlayStore » Search for "SugarWOD" » Open SugarWOD » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SugarWOD » click "UPDATE".
3. Clear SugarWOD app cache: Clearing cached data will force your app to retrieve the latest data directly from SugarWOD servers.
   1. On Android, goto Settings » Apps » Select "SugarWOD" » click Storage » click "Clear Cache".
4. Check SugarWOD app permissions. If any of these permissions required to use your device's features are disenabled, SugarWOD might not work.
5. Uninstall and reinstall SugarWOD. If nothing else has worked, completely uninstall SugarWOD then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SugarWOD not working

2. Fix SugarWOD Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SugarWOD be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SugarWOD not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SugarWOD may not be able to connect to the Internet when running in the background.