Contact Fastmail Customer Service

Why should I report an Issue with Fastmail?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Fastmail Pty Ltd to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Or, I see a notification for a message I already read and deleted.Fastmail is a great email service imo & I really like that they've (finally) updated the app from a web browser in app format to an actual app.

2. The other improvement I would like to see is the face of the Fastmail icon changed to show the date.If you have a fastmail account, this is the best way to read email on the service.

3. Great e-mail service, lousy app update... and please DO NOT jut ask me to send an e-mail with suggestions, be proactive and come up with a better UI or give users a way to revert to the old one!!!Used to be awesome but the recent UI changes have broken really basic functionality.

4. I have been using the service for years and this was the only issue I have hadThis app has a great user interface.

5. My only issue is that my Galaxy watch 4 doesn't like to sync notifications by default, but that's probably Samsung's fault.I've had Fastmail subscription for about 10 years.

6. Things moved or arranged haphazardly, you can't download attachments directly from an email anymore (you have to save it to their file service then download from there).

7. After using this for a while I'm definitely considering switching away from Gmail.Never had any issues with the app's performance, it does everything that the web interface can do, and it's been a solid experience.

8. I've been using Fastmail for years and I appreciate the newly redesigned Android app.

9. Outlook has a setting that can enable syncing such things to the device within the app.I realize a lot of effort has been put in developing this new UI but personally I find the old one was functionally way better.

10. Fastmail is the best.The App was crashing about a month ago, however, after having several discussions with support, it is likely my phone or settings within the phone.

11. Support was knowledgeable and went beyond standard information and fixes that seem the endpoint for many customer service representatives.

1. Fix Fastmail Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Fastmail: Restarting the app will resolve most errors.
2. Update the Fastmail App. Here is how:
   1. On Android goto PlayStore » Search for "Fastmail" » Open Fastmail » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Fastmail » click "UPDATE".
3. Clear Fastmail app cache: Clearing cached data will force your app to retrieve the latest data directly from Fastmail servers.
   1. On Android, goto Settings » Apps » Select "Fastmail" » click Storage » click "Clear Cache".
4. Check Fastmail app permissions. If any of these permissions required to use your device's features are disenabled, Fastmail might not work.
5. Uninstall and reinstall Fastmail. If nothing else has worked, completely uninstall Fastmail then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Fastmail not working

2. Fix Fastmail Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Fastmail be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Fastmail not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Fastmail may not be able to connect to the Internet when running in the background.