Published by Dentaltown.com LLC on Feb 19, 2024

contact Dentaltown Chat with our AI-based Dentaltown Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Dentaltown?



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Why chat with our AI Dentaltown Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Dentaltown.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Howard Farran ...Great applicationCan your please disable/modify the highlight text feature - every time I use this app I somehow accidentally and inexplicably highlight a word; then the app prevents me from scrolling down past the highlighed word - very annoyingGreat source of info, podcasts are amazing - I wish I had more time in a day to devour as much as I couldPretty good appIt's niceDental HygienistSo, now I can't login to DT on my phones browser without being redirected to the app? Videos don't work on the app and half the photos that get posted don't show up.

2. Amazing way to see trends in the industry & ask/answer questions.Great app, great resource.

3. than that though, great app to access great informationGreat education application.

4. you would otherwise see them on the desktop version of the thread.

5. .. thanks Dr.

6. This is why I liked using the browser for looking at threads with videos, but I guess I can't anymore.

Steps to Troubleshoot & Fix Dentaltown Issues

1. Fix Dentaltown Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Dentaltown: Restarting the app will resolve most errors.
  2. Update the Dentaltown App. Here is how:
    1. On Android goto PlayStore » Search for "Dentaltown" » Open Dentaltown » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Dentaltown » click "UPDATE".
  3. Clear Dentaltown app cache: Clearing cached data will force your app to retrieve the latest data directly from Dentaltown servers.
    1. On Android, goto Settings » Apps » Select "Dentaltown" » click Storage » click "Clear Cache".
  4. Check Dentaltown app permissions. If any of these permissions required to use your device's features are disenabled, Dentaltown might not work.
  5. Uninstall and reinstall Dentaltown. If nothing else has worked, completely uninstall Dentaltown then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Dentaltown not working


2. Fix Dentaltown Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Dentaltown be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Dentaltown not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Dentaltown may not be able to connect to the Internet when running in the background.

Reported Issues

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