Contact Family Tree Magazine Customer Service

Why should I report an Issue with Family Tree Magazine?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Yankee Publishing Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Bad directions that don't match the app, and says my email is not valid, when I JUST purchased it.After having trouble signing in on the app, I contacted the web developer who responded immediately and helped me access my digital subscription.Impossible to cancel renewals.

2. I strongly discourage anyone from buying a digital subscription to this publication.Instructions provided via email indicate to click on the account setting in the Android app.

3. Not the first person to report this, and no response from the developer.Crappie.... I pay for access to all three methods and it won't let me set up an account or sign in.

4. Technical support simply tells me to download the mobile app and sign in, yeah, my problem is the mobile app does not function correctly.

5. Trash!Unable to sign in after buying digital copyDoes not say premium.

6. I am so frustrated with being told how it's my fault that I can't sign up and sign in.

7. I contacted their main office and was routed to someone in the Philippines who could not update my information or help me in any way.

8. Attempting to sign in results in an error.

9. How ridiculous to have so many hurdles to jump over just to see your magazine online that I just paid for.

10. Email instructions don't apply to what the app shows.

11. There is no account setting.

1. Fix Family Tree Magazine Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Family Tree Magazine: Restarting the app will resolve most errors.
2. Update the Family Tree Magazine App. Here is how:
   1. On Android goto PlayStore » Search for "Family Tree Magazine" » Open Family Tree Magazine » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Family Tree Magazine » click "UPDATE".
3. Clear Family Tree Magazine app cache: Clearing cached data will force your app to retrieve the latest data directly from Family Tree Magazine servers.
   1. On Android, goto Settings » Apps » Select "Family Tree Magazine" » click Storage » click "Clear Cache".
4. Check Family Tree Magazine app permissions. If any of these permissions required to use your device's features are disenabled, Family Tree Magazine might not work.
5. Uninstall and reinstall Family Tree Magazine. If nothing else has worked, completely uninstall Family Tree Magazine then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Family Tree Magazine not working

2. Fix Family Tree Magazine Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Family Tree Magazine be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Family Tree Magazine not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Family Tree Magazine may not be able to connect to the Internet when running in the background.