Published by Nana Direct on Oct 29, 2024

Report an issue with Nana نعناع.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Nana نعناع?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Nana Direct to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Nana نعناع

1. Craving a meal and can't get the missing ingredients? Need speed? you've got Nana Express, your fastest fix for your daily grocery needs within minutes.

2. Running out of groceries and there's no one to get them for you?

3. Want to order your weekly or monthly groceries? Our shoppers are pros!

Nana نعناع Customer Insights

1. Wanted to order now but since the problem is still not solved i wont be using the app again.new appp interface is not user friendly, it does not even have filtering option and payment methods are shown after placing order.It's a good app, but kindly fix the online payment method.

2. Don't know what happenedBad, after placing my order,then cancel it and the customer care is gross can't get any help 😞😞😞😞 trying to reorder the items are out of stock 😏😏😏😏😏Horrible customer service.

3. Will never use again.The new update of this app has no filtering option!!! It does not allow the customer to search and filter what they want!The app worked fine when I first installed it , then after a while of says the location is not supported.

4. You pay online and then the currier refuses to give you the order because he says it's not paid in his system, and no one answers the help line.

5. The credit card and stc pay are not working as well, no responding from customer support and 0% of work as well vat number is not available!!!Its nice apps for those who cannot go out for there groceries.

6. for online payment they send link in Arabic language if English language will be more better .

7. Hope they will add more fresh fishes in there options.in Nana supermarket second time im ordered .

8. Only one thing for payment need improve .

9. There's a bug in the app in which am not able to benefit from the free delivery and they ddnt fix it yet.

10. I liked that it delivered to tagamoa in 20 min and the prices were good.

11. I will gave for costumer service 5 star .

Steps to Troubleshoot & Fix Nana نعناع Issues

1. Fix Nana نعناع Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Nana نعناع: Restarting the app will resolve most errors.
  2. Update the Nana نعناع App. Here is how:
    1. On Android goto PlayStore » Search for "Nana نعناع" » Open Nana نعناع » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Nana نعناع » click "UPDATE".
  3. Clear Nana نعناع app cache: Clearing cached data will force your app to retrieve the latest data directly from Nana نعناع servers.
    1. On Android, goto Settings » Apps » Select "Nana نعناع" » click Storage » click "Clear Cache".
  4. Check Nana نعناع app permissions. If any of these permissions required to use your device's features are disenabled, Nana نعناع might not work.
  5. Uninstall and reinstall Nana نعناع. If nothing else has worked, completely uninstall Nana نعناع then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Nana نعناع not working


2. Fix Nana نعناع Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Nana نعناع be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Nana نعناع not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Nana نعناع may not be able to connect to the Internet when running in the background.

Reported Issues