Published by Etsy, Inc on Nov 11, 2024

contact Etsy: Shop & Gift with Style Chat with our AI-based Etsy Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Etsy?



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Why chat with our AI Etsy Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Etsy.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Some items don't appear anywhere until they are ready for me to write a review! Nowhere in the app does an item show that I purchased and then the purchase was later cancelled by the seller (ran out of stock).

2. Make the app an all in one location for functionality sakes.While the app is great for buyers and sellers to find items, once an item is purchased it is just horrible for tracking the items purchased.

3. The app however needs work as after every update there is a tendency to have problems....current ones: Inability to access saved for later, notifications requesting pictures when you've already reviewed the item AND those won't go away when you acknowledge the notification.

4. Also, there's a lot of sellers who show the item and it shows a really low price, then you click in there to look, only to find there was only one item at that price and the one available at that low price is either something teeny tiny or ridiculously low quality.

5. The "buyer protection" offered by Etsy is tricky because you can only get help with an order after it is supposed to arrive regardless of when a problem occurs.There have been way too many app interface updates within the last year.

6. The pages that do work are glitchy and it doesn't show all stores or all the items belonging to a seller.

7. I have un-installed and re-installed and it will temporarily fix the "Favorite" page but not the "Saved" page, and the other page breaks again after a couple of days.The latest update led me to delete the app.

8. Otherwise however I have no complaints, I only hope the favorites page either changes again or reverts to the previous view.So disappointed in this site as a whole.

9. So what's the point of having it on mobile, if ANY photo I take isn't even an option to submit easily to the website via the app? It's frustrating and I just don't show pictures since I'd have to edit them down on my desktop to fit the parameters.

10. While I like etsy for what it offers, it is very frustrating when everything keeps changing every time I open the app or the app keeps breaking.Signing in is always difficul for no reason.

11. No messages from seller in the app.The new favorites page is far less streamlined and to the point than the previous one.

Steps to Troubleshoot & Fix Etsy Issues

1. Fix Etsy Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Etsy: Restarting the app will resolve most errors.
  2. Update the Etsy App. Here is how:
    1. On Android goto PlayStore » Search for "Etsy" » Open Etsy: Shop & Gift with Style » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Etsy » click "UPDATE".
  3. Clear Etsy: Shop & Gift with Style app cache: Clearing cached data will force your app to retrieve the latest data directly from Etsy servers.
    1. On Android, goto Settings » Apps » Select "Etsy: Shop & Gift with Style" » click Storage » click "Clear Cache".
  4. Check Etsy app permissions. If any of these permissions required to use your device's features are disenabled, Etsy might not work.
  5. Uninstall and reinstall Etsy. If nothing else has worked, completely uninstall Etsy then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Etsy not working


2. Fix Etsy Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Etsy be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Etsy not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Etsy may not be able to connect to the Internet when running in the background.

Reported Issues

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