Contact Healo Customer Service

Why should I report an Issue with Healo?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Empowered Health to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Your care providers and our goals are that your digi-physical patient journey, that is, your mix of physical visits and digital activities, will increase your access to qualified care, and raise your self-efficacy and treatment adherence.

2. Healo is GDPR compliant and secure in accordance with EU regulation.

3. Many thanks to all patients and providers that use Healo every day.

4. Healo is prescribed by your healthcare provider.

5. Together we can boost your wellbeing, your health, and your quality of life!

6. We are registered with the Swedish Medical Products Agency, the Health and Social Care Inspectorate, and the Swedish Data Protection Authority.

1. I am very thankful for the chat function, it really helps you keep the practicing going.thank you, this app reduced my pain in just 1 week! I had a runnersknee, haven't tried other pains yet, to be continuedEasy to use, clear instructionsGreat app that keeps you complied.Greatest App.

2. From 'non-null parameter is null' to 'something went wrong' to whatever other error message tomorrow will bring, this is a new low.

3. This is unbearable as I am forced to use it by my medical provider on the basis of GDPR compliance.

4. Well, having a bit of GDPR trouble is certainly less painful than this.The healo app has helped a lot with my rehabilitation.

5. I have installed and re-installed this at least 6 times.

1. Fix Healo Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Healo: Restarting the app will resolve most errors.
2. Update the Healo App. Here is how:
   1. On Android goto PlayStore » Search for "Healo" » Open Healo » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Healo » click "UPDATE".
3. Clear Healo app cache: Clearing cached data will force your app to retrieve the latest data directly from Healo servers.
   1. On Android, goto Settings » Apps » Select "Healo" » click Storage » click "Clear Cache".
4. Check Healo app permissions. If any of these permissions required to use your device's features are disenabled, Healo might not work.
5. Uninstall and reinstall Healo. If nothing else has worked, completely uninstall Healo then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Healo not working

2. Fix Healo Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Healo be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Healo not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Healo may not be able to connect to the Internet when running in the background.