Contact EMBER Customer Service

Why chat with our AI EMBER Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of EMBER.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. The response from the doctor was immediate and provided me with the required information for my emergency condition in appropriate time and accurate manner.Love it, easy use, the developers respond to the needed updates quickly, the drs are professional and very insightful.

2. like for example: when the app launched, there was nothing to prompt me to log in first, another issue is that the app blocked me from doing anything while the medic was writing his report, not sure if I'm gonna lose the report or not if I killed the app.

3. The app is excellent, it's user friendly and provides a good service, there was no wait or delay to be considered.

4. It had only some user experience issues that can be resolved in the future, nothing is blocking.

5. But overall, it's excellent 👍The application is well built and its response is quick.

6. And the with the last update the look, feel and experience of the application is very smooth and slick.

7. Just what one needs in case of an emergency situation with very low cost and just a click away.A great app.

8. I can reach any doctor from all specialities whenever I want.This app is amazing, for me that is a life saver.

9. I haven't faced any issues throughout any use of the features.

10. I like it's idea.

1. Fix EMBER Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart EMBER: Restarting the app will resolve most errors.
2. Update the EMBER App. Here is how:
   1. On Android goto PlayStore » Search for "EMBER" » Open EMBER: Call a Doctor Now » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for EMBER » click "UPDATE".
3. Clear EMBER: Call a Doctor Now app cache: Clearing cached data will force your app to retrieve the latest data directly from EMBER servers.
   1. On Android, goto Settings » Apps » Select "EMBER: Call a Doctor Now" » click Storage » click "Clear Cache".
4. Check EMBER app permissions. If any of these permissions required to use your device's features are disenabled, EMBER might not work.
5. Uninstall and reinstall EMBER. If nothing else has worked, completely uninstall EMBER then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing EMBER not working

2. Fix EMBER Server issues & Internet Connection

1. Check network connection: An unstable Internet will make EMBER be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to EMBER not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, EMBER may not be able to connect to the Internet when running in the background.