Published by Kent Ellington, M.D.

contact Neuro Toolkit Chat with our AI-based Neuro Toolkit Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Neuro Toolkit?



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Why chat with our AI Neuro Toolkit Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Neuro Toolkit.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Indispensable for a medical student on stroke service.

2. I really appreciate the summary of the stroke scale that it produces at the end.

Steps to Troubleshoot & Fix Neuro Toolkit Issues

1. Fix Neuro Toolkit Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Neuro Toolkit: Restarting the app will resolve most errors.
  2. Update the Neuro Toolkit App. Here is how:
    1. On Android goto PlayStore » Search for "Neuro Toolkit" » Open Neuro Toolkit » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Neuro Toolkit » click "UPDATE".
  3. Clear Neuro Toolkit app cache: Clearing cached data will force your app to retrieve the latest data directly from Neuro Toolkit servers.
    1. On Android, goto Settings » Apps » Select "Neuro Toolkit" » click Storage » click "Clear Cache".
  4. Check Neuro Toolkit app permissions. If any of these permissions required to use your device's features are disenabled, Neuro Toolkit might not work.
  5. Uninstall and reinstall Neuro Toolkit. If nothing else has worked, completely uninstall Neuro Toolkit then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Neuro Toolkit not working


2. Fix Neuro Toolkit Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Neuro Toolkit be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Neuro Toolkit not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Neuro Toolkit may not be able to connect to the Internet when running in the background.

Reported Issues

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