Published by 8x8, Inc

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Why should I report an Issue with 8x8 Meet?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of 8x8, Inc to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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8x8 Meet Customer Insights

1. I do work for 8x8 but this is really the best platform on the market Model: pixel 3a Version: 10Beautiful app, sound at times low, just one issue on the chat the words are white and the background is also white unable to read the text.

2. Will probably uninstall it.Very nice alternative to zoom but the text chats are no contrast white text in light background, so hard to read.

3. Also, I wish that I could maximize my own video square to fill whole screen or someone else's.Good, reliable.

4. Loses 1 star for not being able to share my screen or pre-recorded video through the app.

5. There should be an option to bring back as main screen appthis product is solid but does not perform at zoom level.

6. Video incoming signal works for the first 30-60 seconds but then cuts out.

7. But this is an inferior product for sure, google meet is much better.Sound quality outstanding.

8. Had to use teamviewer on her phone to get her in.In general it's good but has a high power consumption and also starts to lag after an hour or so.

9. it makes me wonder, is it the processing power, the code not yet fully developed?I don't know these other reviews are on about but this app worked perfectly for me.

10. the video goes in and out and the sound gets muffled.

11. Also cannot share screen on android.

Steps to Troubleshoot & Fix 8x8 Meet Issues

1. Fix 8x8 Meet Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart 8x8 Meet: Restarting the app will resolve most errors.
  2. Update the 8x8 Meet App. Here is how:
    1. On Android goto PlayStore » Search for "8x8 Meet" » Open 8x8 Meet » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for 8x8 Meet » click "UPDATE".
  3. Clear 8x8 Meet app cache: Clearing cached data will force your app to retrieve the latest data directly from 8x8 Meet servers.
    1. On Android, goto Settings » Apps » Select "8x8 Meet" » click Storage » click "Clear Cache".
  4. Check 8x8 Meet app permissions. If any of these permissions required to use your device's features are disenabled, 8x8 Meet might not work.
  5. Uninstall and reinstall 8x8 Meet. If nothing else has worked, completely uninstall 8x8 Meet then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing 8x8 Meet not working


2. Fix 8x8 Meet Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make 8x8 Meet be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to 8x8 Meet not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, 8x8 Meet may not be able to connect to the Internet when running in the background.

Reported Issues