Published by 8x8, Inc

contact 8x8 Meet Chat with our AI-based 8x8 Meet Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with 8x8 Meet?



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Why chat with our AI 8x8 Meet Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of 8x8 Meet.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. I do work for 8x8 but this is really the best platform on the market Model: pixel 3a Version: 10Beautiful app, sound at times low, just one issue on the chat the words are white and the background is also white unable to read the text.

2. Will probably uninstall it.Very nice alternative to zoom but the text chats are no contrast white text in light background, so hard to read.

3. Also, I wish that I could maximize my own video square to fill whole screen or someone else's.Good, reliable.

4. Loses 1 star for not being able to share my screen or pre-recorded video through the app.

5. There should be an option to bring back as main screen appthis product is solid but does not perform at zoom level.

6. Video incoming signal works for the first 30-60 seconds but then cuts out.

7. But this is an inferior product for sure, google meet is much better.Sound quality outstanding.

8. Had to use teamviewer on her phone to get her in.In general it's good but has a high power consumption and also starts to lag after an hour or so.

9. it makes me wonder, is it the processing power, the code not yet fully developed?I don't know these other reviews are on about but this app worked perfectly for me.

10. the video goes in and out and the sound gets muffled.

11. Also cannot share screen on android.

Steps to Troubleshoot & Fix 8x8 Meet Issues

1. Fix 8x8 Meet Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart 8x8 Meet: Restarting the app will resolve most errors.
  2. Update the 8x8 Meet App. Here is how:
    1. On Android goto PlayStore » Search for "8x8 Meet" » Open 8x8 Meet » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for 8x8 Meet » click "UPDATE".
  3. Clear 8x8 Meet app cache: Clearing cached data will force your app to retrieve the latest data directly from 8x8 Meet servers.
    1. On Android, goto Settings » Apps » Select "8x8 Meet" » click Storage » click "Clear Cache".
  4. Check 8x8 Meet app permissions. If any of these permissions required to use your device's features are disenabled, 8x8 Meet might not work.
  5. Uninstall and reinstall 8x8 Meet. If nothing else has worked, completely uninstall 8x8 Meet then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing 8x8 Meet not working


2. Fix 8x8 Meet Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make 8x8 Meet be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to 8x8 Meet not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, 8x8 Meet may not be able to connect to the Internet when running in the background.

Reported Issues

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