Contact MyEEHealth Customer Service

Why should I report an Issue with MyEEHealth?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Edward-Elmhurst Health to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The MyEEHealth app provides easy access and support for patient care, from scheduling your first appointment to using MyChart to access your medical record. • Manage your health information using MyChart to stay connected to your doctor, get appointment reminders and view test results.

1. This is not that big of an issue though since the website is using different technology than it used to, allowing video visits to work without installing special software, so chromebooks are now able to carry out video visits where they couldn't before.Orders for lab test, etc are not viewable in the app, hence they are not available to reference when scheduling a lab visit through this app.

2. But that is sometimes confusing as balances shown in My Chart do not appear the same general time statements received by mail are not in sinc.Excellent app, results from my doctor's office are available right away.

3. Test results, after summary visits, e-check in, medical history etc are very easy to review and use for the patients.

4. Please either remove it or add it to a menu of some sort.It works fine, but video visits are fairly clunky on a phone and are better handled through either the website or on a tablet.

5. Its difficult, if not impossible, to find old test resukts so i xan compare and keep track of growth, progress, or so ething that needs attention.

6. Instead, I need to answer a bunch of irrelevant questions, when I just need to reference that my lab appt is for the orders that are literally in my chart.

7. SHAME on you for taking a useful app and turning it into garbage.Wonderful way to stay up date on my appointments, medications, and abilities to communicate with my doctors.

8. No paper trails or trash the private information.👍👍My balance has been wrong for the last 4 months.

9. When it does let you log in, video visits do not work.

10. It blocks a good portion of the screen and it's message wiggles are irritating because I don't need to use it.

11. The low rating is for the Doctots who don't read it, and the administration (Edward Elmhurst Hospitals) who makes it difficult, near impossible to make a complaint.

1. Fix MyEEHealth Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MyEEHealth: Restarting the app will resolve most errors.
2. Update the MyEEHealth App. Here is how:
   1. On Android goto PlayStore » Search for "MyEEHealth" » Open MyEEHealth » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MyEEHealth » click "UPDATE".
3. Clear MyEEHealth app cache: Clearing cached data will force your app to retrieve the latest data directly from MyEEHealth servers.
   1. On Android, goto Settings » Apps » Select "MyEEHealth" » click Storage » click "Clear Cache".
4. Check MyEEHealth app permissions. If any of these permissions required to use your device's features are disenabled, MyEEHealth might not work.
5. Uninstall and reinstall MyEEHealth. If nothing else has worked, completely uninstall MyEEHealth then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MyEEHealth not working

2. Fix MyEEHealth Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MyEEHealth be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MyEEHealth not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MyEEHealth may not be able to connect to the Internet when running in the background.