Contact CoronaCheck Customer Service

Why chat with our AI CoronaCheck Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of CoronaCheck.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Its great, simple and user friendlyI have been tested positive for covid-19 yesterday but today when I checked it on this app "You don't need to be tested for COVID-19" I think the application needs an update.Good effort in this tough time.

2. Easy to understand and specially the English to urdu translation feature will help people who don't understand English.Good to see such initiatives from private health institutions.

3. Good step to motivate people loosing hopes, another virus spreads having almost same symptoms of Covid 19 except trouble in breathing So stay home stay safe.Works perfect .

4. Every question has a Play button that translates the English into vocal urdu.Thank you AKU Professionals as ever you are always there with your expertise to help the nation.

5. Also please if you could start online clinic type thing for people with Minor regular illness, so they don't burden the hospitalsExcellent work, really appreciated.

6. Yet, I wonder why there are still no updates of SKIN RASHES as one of the COVID symptoms among many of these apps.Yeah, it's simple, easy and we'll explained.

7. This aspect need to be addressed at priority.It is English presentation (while I have to click a whatever Middle East countries; Pakistan).

8. After playing the international video, totally irrelevant and in appropriate video suggestions start to pop up in the embedded video screen.

9. Asks simple question that anyone can understand.

10. It's simple, easy to take and its much needed.

11. Whatever we can do to help each other must be done, as it is a collective effort from all of us to all of us.

1. Fix CoronaCheck Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart CoronaCheck: Restarting the app will resolve most errors.
2. Update the CoronaCheck App. Here is how:
   1. On Android goto PlayStore » Search for "CoronaCheck" » Open CoronaCheck » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CoronaCheck » click "UPDATE".
3. Clear CoronaCheck app cache: Clearing cached data will force your app to retrieve the latest data directly from CoronaCheck servers.
   1. On Android, goto Settings » Apps » Select "CoronaCheck" » click Storage » click "Clear Cache".
4. Check CoronaCheck app permissions. If any of these permissions required to use your device's features are disenabled, CoronaCheck might not work.
5. Uninstall and reinstall CoronaCheck. If nothing else has worked, completely uninstall CoronaCheck then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing CoronaCheck not working

2. Fix CoronaCheck Server issues & Internet Connection

1. Check network connection: An unstable Internet will make CoronaCheck be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to CoronaCheck not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, CoronaCheck may not be able to connect to the Internet when running in the background.